Product Specialist

About Morningstar

Morningstar is a leading innovator in the financial industry, dedicated to developing and maintaining high-quality, innovative financial products. Our International Wealth Product’s leverage extensive data, independent research, and advanced technology to create exceptional products that meet the diverse needs of our global clients. Working closely with our Client Solutions team, we ensure that our offerings are relevant and integrated solutions for our clients.

Job Summary

As a Product Specialist, you will play a crucial role in bridging the gap between data analysis and business strategy. This position is ideal for a detail-oriented professional with a passion for product management and data analysis. Your responsibilities will include:

Key Responsibilities

Data Analysis:

• Collect, analyze, and interpret product performance data from various sources.

• Create and maintain dashboards and reports to track key performance indicators (KPIs) and product metrics.

• Conduct market research and competitive analysis to identify trends and opportunities.

• Use data insights to support product development and marketing strategies.

• Present data findings to stakeholders in a clear and actionable manner.

Business Analysis:

• Assist in gathering and documenting business requirements from stakeholders.

• Work with the Product Manager to define product features and specifications.

• Collaborate with cross-functional teams (engineering, marketing, sales, customer support) to ensure product alignment with business goals.

• Participate in user testing and feedback collection to refine product features.

Product Management and Support:

• Respond to internal and external product inquiries and provide product-related support.

• Track, evaluate, and resolve complex product and data issues escalated from Product Support and Client Success Manager teams, primarily using the Salesforce Service Cloud tracking tool.

• Demonstrate ownership of issues, providing timely updates, follow-ups, and resolutions.

• Prioritize issues based on severity and impact.

• Ensure adherence to issue management processes.

• Understand the roles and expertise of internal stakeholders (developers, QA analysts, data analysts, product managers, project managers) to expedite issue resolution.

• Generate business solution suggestions for remediation of problems.

• Identify and address root causes of repetitive issues through collaboration with development and product management teams.

• Collaborate with the Development team to create tools/documentation for automating and speeding up issue investigation.

• Contribute to efforts to streamline and improve processes.

Qualifications

• A Bachelor’s degree in business, finance, computer science, MIS, or a related field is preferred. An MBA in finance is also a plus.

• Ideal candidates possess a blend of financial knowledge (70%) and basic IT skills (30%).

• Strong customer service focus and experience in customer support are considered advantageous.

• Excellent communication, problem-solving, organizational, and analytical skills are essential.

• Ability to work collaboratively in a cross-functional environment.

• Quick learner with the ability to develop broad and deep expertise in products.

• Prior experience in product management, business analysis, or related roles

• Familiarity with financial products and industry trends is a plus.

• Experience with JIRA and Salesforce Service Cloud is valued.

Morningstar is an equal opportunity employer.

If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.