Operations Associate, Jackpocket

What you’ll do as an Operations Associate 

• Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. 

• Keep our systems updated with real-time customer order statuses and tracking information.

• Streamline and organize workflows to meet daily objectives and hit deadlines.

• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.

• Step in to support various operational projects as they arise, contributing to the team’s overall success.

What you’ll bring

• Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.

• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

• Exceptional customer service, communication, and time management skills.

• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

The US base salary range for this full-time position is $15.00 - $19.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.