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Member Services Liaison, DVC (Lake Buena Vista, FL) Bench, Full Time

The Walt Disney Company

Florida, United States (On-site)

Member Services Liaison, DVC (Lake Buena Vista, FL) Bench, Full Time

33 Minutes ago • 2 Years +

About the job

3 skills required for this role

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organisational

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organisational-skills

Job Description

The Disney Vacation Club seeks a Member Services Liaison to deliver exceptional service to its members and guests in exclusive lounges and events. Responsibilities encompass providing individualized attention, concierge-like services (My Disney Experience planning, park tickets, dining reservations), handling food and beverage delivery, and maintaining strong member relationships. The role requires knowledge of Disney Vacation Club benefits, Disney Parks and Resorts, and proficiency in conflict resolution. The liaison will collaborate with various Disney teams, adhering to safety protocols and maintaining high service standards. The position is located in the Theme Parks and requires physical stamina, adaptability, and flexibility with scheduling, including evenings, weekends, and holidays. The starting pay is $18.90/hour.

Must have:

2+ years Guest Service experience
Disney Vacation Club & Parks knowledge
Exceptional customer service skills
Strong communication & problem-solving skills
Ability to handle physical demands of the role
Flexibility with scheduling (evenings, weekends, holidays)

Good to have:

AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience® knowledge
Basic Food Safety Certification
Bilingual skills (Spanish, English, Japanese, Portuguese, French)

Job Summary:

Join us at Disney Vacation Club as a Member Services Liaison!
A Disney Vacation Club Member Services Liaison is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club® Members and Guests in our outstanding member-only lounges and at member-only events. They will be stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.
A Member Services Liaison will work in collaboration with and support the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through interaction! In addition to demonstrating knowledge of Disney Vacation Club® and Member benefits, a Member Lounge Liaison is also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.
This position is located in our Theme Parks.

The starting pay rate for this position is $18.90/hour.

Responsibilities:

Represent Member Services as part of the overall Disney Vacation Club® Team
Provide a comprehensive and varied range of services to our Disney Vacation Club® Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with all facets of the Member experience and concierge-like services, which could include My Disney Experience planning, park tickets, dining reservations, and general park knowledge
Cultivate and maintain professional, yet personalized relationships with Disney Vacation Club® Members
Demonstrate adaptability to the fluctuating needs of our operation and the requests of Members and Guests
Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
Follow Walt Disney World and State Food Safety regulations and practices

Basic Qualifications:

Minimum two (2) years of Guest Service experience
Knowledge of Disney Vacation Club® Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
Affinity for opportunities where you can be of service to others
Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
Excellent written and verbal skills, as well as telephone etiquette
Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
Proficiency in basic computer functions to operate in a Windows environment and other technologies
Strong organizational, planning, and follow-through skills, along with attention to detail
Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts

Preferred Qualifications:

Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
Basic Food Safety Certification
Bilingual skills in: Spanish, English, Japanese, Portuguese and French

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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About The Company

The Walt Disney Company

1000 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!