Member Services Liaison, DVC (Lake Buena Vista, FL) Bench, Full Time
Job Summary
Job Description
The Disney Vacation Club seeks a Member Services Liaison to deliver exceptional service to its members and guests in exclusive lounges and events. Responsibilities encompass providing individualized attention, concierge-like services (My Disney Experience planning, park tickets, dining reservations), handling food and beverage delivery, and maintaining strong member relationships. The role requires knowledge of Disney Vacation Club benefits, Disney Parks and Resorts, and proficiency in conflict resolution. The liaison will collaborate with various Disney teams, adhering to safety protocols and maintaining high service standards. The position is located in the Theme Parks and requires physical stamina, adaptability, and flexibility with scheduling, including evenings, weekends, and holidays. The starting pay is $18.90/hour.
Must have:
- 2+ years Guest Service experience
- Disney Vacation Club & Parks knowledge
- Exceptional customer service skills
- Strong communication & problem-solving skills
- Ability to handle physical demands of the role
- Flexibility with scheduling (evenings, weekends, holidays)
Good to have:
- AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience® knowledge
- Basic Food Safety Certification
- Bilingual skills (Spanish, English, Japanese, Portuguese, French)
3 skills required
Job Details
Job Summary:
Join us at Disney Vacation Club as a Member Services Liaison!
A Disney Vacation Club Member Services Liaison is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club® Members and Guests in our outstanding member-only lounges and at member-only events. They will be stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.
A Member Services Liaison will work in collaboration with and support the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through interaction! In addition to demonstrating knowledge of Disney Vacation Club® and Member benefits, a Member Lounge Liaison is also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.
This position is located in our Theme Parks.
The starting pay rate for this position is $18.90/hour.
A Disney Vacation Club Member Services Liaison is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club® Members and Guests in our outstanding member-only lounges and at member-only events. They will be stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.
A Member Services Liaison will work in collaboration with and support the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through interaction! In addition to demonstrating knowledge of Disney Vacation Club® and Member benefits, a Member Lounge Liaison is also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.
This position is located in our Theme Parks.
The starting pay rate for this position is $18.90/hour.
Responsibilities:
- Represent Member Services as part of the overall Disney Vacation Club® Team
- Provide a comprehensive and varied range of services to our Disney Vacation Club® Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with all facets of the Member experience and concierge-like services, which could include My Disney Experience planning, park tickets, dining reservations, and general park knowledge
- Cultivate and maintain professional, yet personalized relationships with Disney Vacation Club® Members
- Demonstrate adaptability to the fluctuating needs of our operation and the requests of Members and Guests
- Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
- Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
- Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
- Follow Walt Disney World and State Food Safety regulations and practices
Basic Qualifications:
- Minimum two (2) years of Guest Service experience
- Knowledge of Disney Vacation Club® Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
- Affinity for opportunities where you can be of service to others
- Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
- Excellent written and verbal skills, as well as telephone etiquette
- Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
- Proficiency in basic computer functions to operate in a Windows environment and other technologies
- Strong organizational, planning, and follow-through skills, along with attention to detail
- Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
- Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts
Preferred Qualifications:
- Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
- Basic Food Safety Certification
- Bilingual skills in: Spanish, English, Japanese, Portuguese and French
Additional Information:
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenterDisability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
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From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!
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