Marketing Support Agent

Do you have the ability to handle a multitude of partnership inquiries while providing top-notch support?

If you answered yes, then Easygo has the next best role for you!

What's in it for you?
Come join Easygo’s growing Affiliates team where you’ll be creating an instant impact from the get go! Ticking over into 2025 Easygo has already received a large number of partnership enquiries where the primary focus for this Marketing Support Agent is to engage, respond and maintain key relationships and potential business opportunities.

Your role with us:
As a Marketing Support Agent, the primary function of the role would be handling all partnership enquiries and affiliate enquiries - this will be done by providing a human touch through personalised responses. You will monitor and take full ownership of this space while gaining full insight into day-to-day affiliate operations additionally providing support where necessary.

You will be reporting to an Affiliate Specialist who has been in this space for 4 years, where you will learn best practices while striving towards career progression within Easygo.

Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. 

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. 

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

• Respond to all partnership emails in a timely and professional manner.
• Resolve all affiliate-related enquiries and answer all product-related questions to 
• ensure maximum customer satisfaction.
• Handle day-to-day email communication and enquiries with partners.
• Ensure the average response time on all partnership emails is not more than 48 hours.
• Keep up-to-date with product information and company policies to accurately assist affiliates.

What you will bring: 

• Prior experience in a customer-facing role or support role is highly desirable.
• Ability to work efficiently, effectively, and independently in a fast-paced environment.
• Excellent verbal and written communication skills to effectively communicate with affiliates and internal teams. 
• Proficient with Google Suite (Drive, Spreadsheets, Docs) as well as Slack and Jira

Bonus points if you also have:

• Sports & Gambling industry knowledge is advantageous
• Cryptocurrency industry knowledge would be advantageous

Some of the perks of working for us:

• EAP access for you and your family
• Access to over 9,000 courses across our Learning and Development Platform 
• Paid volunteer day
• Two full-time baristas who will make your daily coffee, tea, fresh juices and smoothies for FREE!
• FREE daily catered breakfast!
• Massage Wednesdays - we get professionals to do this!
• Team lunches and happy hour in the office from 4pm on Fridays
• Fun office environment with pool tables, table tennis and all your favourite gaming consoles
• 'Help Yourself' Cold Drinks Fridges and massive Snack Walls on every working level!
  
  

“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.