Mandarin Speaker, Account Management, FMCG (CN Seller) - Philippines E-commerce

2 Months ago • 2-5 Years • Account Management • Undisclosed

About the job

4 skills required for this role

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excel

team-player

account-management

problem-solving

Job Description

This role focuses on managing Chinese sellers on a Philippine e-commerce platform. Responsibilities include acquiring and nurturing brands and merchants, negotiating deals, discovering collaborative opportunities, maintaining service quality, and managing merchants through scalable programs. This role requires strong communication skills in both English and Mandarin, experience in e-commerce (particularly FMCG), and excellent negotiation skills.

Must have:

Bachelor's Degree or above
2-5 years e-commerce experience
FMCG brand familiarity
Negotiation skills
Attention to detail
Problem-solving
Teamwork
Proficiency in Excel & PowerPoint
Fluent English & Mandarin

Responsibilities

Responsibilities: - Acquire and incubate brands, principals and big merchants that contribute large GMV share - Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality - Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs - Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction - Manage merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications： - Minimum Bachelor's Degree or above - 2-5 years experience in e-commerce; direct experience in relevant categories preferred - Familiar with FMCG Brands - Excellent interpersonal and negotiation skills - Attention to detail, affinity with numbers, logical and problem solving skill - A good team player, fast learner and open to changes - Proficient in Excel and PowerPoint - Able to communicate fluently in English as well as Chinese / Mandarin as this incumbent will mainly be supporting Chinese sellers

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