Manager_ITAM / SAM Process Leads-Tech Ops

of Hyderabad/Bangalore. S/he will be responsible for supporting the PL in managing the relationships with MD’s and Partner’s for the Acceleration Center’s growth, strategic agenda, delivery of projects, staff engagement, capacity planning/management. S/he will build a culture of continuous improvement and will work closely with the business leaders and executive leadership team. 

Job responsibilities mainly include activities driven towards delivering results, SAM capability transformation, License Cost Benchmarking and Usage Tracking, SAM Tool implementation and Vulnerability Management, work directly with project teams and facilitate meetings to enable decision making, organize and prepare recommendations to optimum use of technology. 

Position Requirements:  

Knowledge Preferred 

As part of PwC’s Technology Operations (IT4IT) practice, the Service Management and Operations capability helps our clients transform their business through innovative technology solutions and effective Service Management Operations. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets. 

We aim in providing excellence in following areas-  

Architecture & Automation: 

• Enterprise Architecture – EA function, Component and Information Architecture 

• Automation – Process Optimization, BPM, Low Code, EC 

Operations & Technology Resilience: 

• Operation Resilience and Disaster Recovery 

• Resilient Infrastructure 

• Cloud Ops and Resilience Control Framework 

Systems Modernization & Technical Delivery: 

• Systems Modernization 

• Modern Delivery Solutions – Agile Consulting, Product Management; DevOps Consulting 

• Technical Delivery  

Service Management & Operations: 

• FinOps & IT Asset Management 

• Intelligent Operations 

• Core ServiceNow Transformation & SM&O Technology Implementation 

Skills & Competencies 

Demonstrates intimate-level abilities and/or a proven record of success with: 

• Leading large scale Software Asset Management frameworks at Enterprise level 

• Designing and implementing software asset management processes, tools, and operating model to effectively manage the lifecycle of software asset license compliance. 

• Defining the requirements as a Product Owner for the implementation and managed service operation of Software Asset Management tools specifically Service SAMPro or Flexera or SNOW, including integrations with discovery sources. 

• Reviewing and interpreting software contracts including agreements, subscriptions, support for top publishers 

• Developing and maintaining entitlement license positions for software publishers 

• Conducting software audits and publisher renewals 

• Managing hardware and software asset lifecycle processes and identify opportunities for optimization, savings, and risk mitigation. 

• Understanding of discovery and inventory tooling capabilities 

• Ability to provide experience and guidance to Application Rationalization 

• Act as a subject matter expert and provide training, coaching, and support to team members and stakeholders on SAM processes, tools, and compliance requirements. 

• Broad IT Asset Management and ITSM experience 

• Big 4 experience is preferred. 

Demonstrates intimate-level abilities and/or a proven record of success in the following areas: 

• Identifying and developing opportunities to assist clients with organizational maturity. 

• Bringing together the right perspectives, identify roadblocks, and integrate feedback from clients and team members. 

• Managing delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind. 

• Having a passion for developing and growing team members. 

• Communicating complex information simply. 

• Finding yourself in the role of advisor and peer to others. 

• Approaching new projects with an open mind. 

• Believing empathy for coworkers and customers is key to your success. 

• Valuing learning from mistakes and asking for help when needed. 

• Persevering through challenges. 

• Ability to multi-task and prioritize with great initiative and can-do attitude. 

• Ability to grasp innovative technologies quickly. 

• Believing in the value created by diverse teams and can adapt to a variety of working styles.  

• Developing thought leadership materials to further your knowledge and create new relationships.