L1 Cloud Associate

Are you an IT enthusiast looking for a flexible, part-time opportunity that fits around your schedule? Our team is seeking an L1 Cloud Associate to help provide 24/7 coverage for incident management as part of our flagship Managed Service Operations (MSO). This role is perfect for IT practitioners or interns or anyone looking for additional challenge—and it’s designed to grow your cloud skills while offering variety and hands-on experience.

Location 🌍 Remote position open to candidates all around the world.

Contract Type ✍️ This position requires contractor status. You must have the appropriate legal setup (e.g., a business license or equivalent) that allows you to invoice us for your services.

What Will You Do? 🔧

• Remain ready and available to respond to phone calls, alerts, and customer requests during assigned shifts.
• Maintain service-level agreements (SLAs) by swiftly acknowledging alerts and gathering initial incident data.
• Triage and prioritize incidents based on severity.
• Escalate complex issues to the core team or next-level support when necessary
• Provide timely updates and essential monitoring information (from PagerDuty, Grafana, CloudWatch, etc.) to customers and team members.
• Log all activities accurately to ensure transparency and facilitate knowledge sharing.
• Follow defined processes and frameworks to maintain operational consistency.

What You Bring 🎯

• Familiarity with AWS fundamentals (e.g., EC2, S3, IAM, security best practices)
• Understanding of monitoring and observability (metrics, logs, traces) using PagerDuty, Grafana, and CloudWatch
• Experience with Kubernetes (basic cluster operations, Pods, Deployments)
• Strong incident management and troubleshooting skills (prioritizing alerts, meeting SLAs)
• Effective communication in real-time (Slack) with both customers and internal teams
• Adaptability to work across multiple (10+) unique customer environments
• Contractor Requirement: Must have the legal setup to invoice for your services

Who Should Apply 👨‍💻

• IT engineers looking for part-time or supplemental work.
• Interns currently studying in an IT program.
  
• Anyone eager to develop their cloud skills without committing to a full-time role.

Why Join Us? 🌟

• Hands-On Cloud Experience: Work across multiple infrastructure stacks, including AWS and GCP environments.
• Collaborative Team Environment: Partner with experienced, AWS- and GCP-certified Cloud Operations engineers.
• Continuous Learning: Gain real-world exposure to monitoring, observability, AI-powered services, and more.
• Diverse Infrastructures: You’ll work with more than ten different customer technology stacks—no two shifts are ever the same.
• Learning & Growth: Exposure to advanced cloud services, including AI-powered tools and Kubernetes, broadens your skill set.
• Collaborative Environment: Connect with senior engineers certified in AWS and GCP, gaining insights that boost your professional development.

Equal Opportunity 🌈 

Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible. 

About us 🌐 

Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.