Key Account Manager / Senior Key Account Manager
About the job
Summary
As a Key Account Manager/Senior Key Account Manager at Paytm, you will be responsible for engaging with premium merchants, managing portfolios, ensuring service delivery, and meeting sales targets for various payment solutions (QR codes, EDC machines, POS software, insurance, etc.). Responsibilities include product penetration, revenue growth, new business development, brand promotion, grievance resolution, team management, market feedback gathering, and customer satisfaction. You will deploy products, articulate benefits, and ensure sales conversions and retention. Fintech experience is preferred.
Must have:
- Premium merchant engagement
- Meeting sales targets
- Product penetration & revenue growth
- Grievance resolution
- Team management
- Customer satisfaction
- Fintech experience
Perks:
- Collaborative, output-driven program
- Improved average revenue per use
- 360-degree feedback
- Respectful work environment
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About Us :
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
Roles and responsibility
Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants.
Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products
Ensuring product penetration along with revenue growth.
Enabling the new business line and promoting the brand in the marketplace.
Track and attend to merchant's grievances and ensure its resolved on time.
Plan and execution of day-to-day activities along with the team and Review team’s deliverables.
Gathering consistent feedback from the market for existing offerings and insights into the competition
Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention.
Who are we looking for?
Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit
Passionate about working in a fast-growing firm and ready to get their hands dirty.
Articulate complex solutions to novice customers.
Fintech experience or same field experience candidates to be priorities.
Honesty and trustworthiness are the most important virtues.
Good sales and negotiation skills
Interest in financial products and markets
·Understanding of Local geography
Education : Graduation/ Post Graduation preferred.
Why join us :
1. A collaborative output driven program that brings cohesiveness across businesses through technology.
2. Improve the average revenue per use by increasing the cross-sell opportunities.
3. A solid 360 feedbacks from your peer teams on your support of their goals.
4. Respect, that is earned, not demanded from your peers and manager.
Compensation :
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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