IT Helpdesk Intern (Hybrid)
Job Summary
Job Description
As an IT Helpdesk Intern at Super.com, you'll provide Level 1 support for hardware and software, resolving issues via ticketing systems, Slack, or in-person. Responsibilities include troubleshooting, tracking issues, guiding employees through problem-solving, escalating complex issues, providing accurate IT information, recording events, and suggesting process improvements. You'll also assist with identity and access management. The role is based in Toronto with a hybrid work model (3-5 days in office).
Must have:
- L1 hardware/software support
- Ticketing system experience
- Troubleshooting skills
- Excellent communication
- Basic technical aptitude
- Knowledge of Windows, Mac OS, Google Workspace & Office 365
Good to have:
- Experience with service management software
- IAM knowledge
- Problem-solving skills
- Customer-oriented approach
2 skills required
Job Details
About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the Role
As an IT Helpdesk Intern you will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment. This role will be based out of our Toronto office (in person, 3-5 days a week) to support user and hardware needs. As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes.
Challenges You'll Solve
- Provide L1 support for hardware and software needs through a ticketing system
- Resolve issues for clients via slack or in person
- Track customer issues and resolutions
- Walk the employees through the problem-solving process
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services
- Record events and problems in service management software
- Pass on any feedback or suggestions by employees to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- Assist in management of identity and access management in accordance with established policies and procedures
- Determine the best solution based on the issue and details provided by employees
About You
- Currently enrolled in College
- Solution focused with excellent communication skills
- Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365
- Knowledge of how to diagnose and resolve basic technical issues
- Customer-oriented and cool-tempered
- Propensity to work under pressure with a large workload
- Has IT, Computer Science or relevant field experience
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
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