Internal Firm Services - Human Capital - Resource Deployment Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Associate

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Resource Deployment – Associate – Kolkata

About the Organization:

PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of PricewaterhouseCoopers International Limited and has its registered office in Kolkata, India.

The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills.

Job Description:

We are seeking self-driven and result-oriented individuals who have an inclination for data, like working with people and are keen to build a career in the domain of Workforce Management. We are looking for go-getters who can work in a team to provide the best possible staffing solutions for our extremely dynamic business model.

The candidate will be responsible to assess the ongoing demand and capacity, determine personnel requirements based on staffing rules and regulatory compliance guidelines and collaborating on Resource Deployment with multiple teams within our organization.

As a Deployment Associate, you will be responsible and accountable to meet Resource Deployment KPIs for the assigned Business Unit, Operating Unit, Industry/Sector, Territory or Market alignment. You will assess the staffing request received through our in-house demand intake system, evaluate the available scheduling options, perform compliance checks and assign “best-fit” professionals to fulfil the request within the applicable amount of time. You will also ensure that the productivity of the business professionals is optimized through balanced staffing solutions.

To ensure success as a Deployment Associate, you will be trained on our staffing tools, deployment process and guidelines to empower you with the necessary process knowledge in Resource Deployment, demand – supply planning, schedule management, bench management, deployment, resource allocation and business analytics.

Key Responsibilities:

• Review staffing demand requests and generate capacity to enable effective staffing on projects based on the scope of work, skills, prior experience, and employee availability.

• Ensure that all quality guidelines are met and compliance checks are performed during the identification and assignment of a professional on an engagement.

• Manage the schedules of business professionals through timely update of bookings in the schedule management platform (Day Shape) to ensure accurate projections of employee productivity and availability.

• Monitor schedule adherence, address schedule changes and resolve staffing conflicts.

• Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods.

• Analyze and execute staffing solutions to meet unplanned demands.

• Publish effective reports and dashboards to monitor, analyze and report against key KPIs.

• Demonstrate success against all business, operational and people management KPIs.

Key Skills and Experiences:

• Any Graduate.

• 0 – 2 years of relevant, post qualification work experience in reputed organizations with a proven track record of career growth and stability. Freshers from reputed colleges, that display the required aptitude, confidence, appetite for data and strong inter-personal communication skills can also be considered for this role.

• Proficiency in Resource Deployment/workforce management domain.

• Excellent interpersonal and communication skills.

• Excellent negotiation skills.

• Exceptional organizational and time-management skills with a proven record of working under tight deadlines.

• Strong working knowledge of MS Excel and MS PowerPoint

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Performance Management, Business Reporting, Communication, Conflict Resolution, Coordinating Staff, Data Analysis, Demand Management, Development Collaboration, Emotional Regulation, Empathy, Human Resources (HR) Report, Inclusion, Intellectual Curiosity, Optimism, Project Resource Allocation, Project Resource Management, Resource Allocation, Resource Identification, Resource Interpretation, Resource Management, Resource Sharing, Staffing Model {+ 10 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date