Hybrid - Technical Operations Analyst

Technical Operations Analyst 

All of our roles are Hybrid – 3 days in the Office

Office Location – North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7

Due to our growing teams, Interactive Brokers seeks an individual to join our expanding Technical Operations team. To provide the best online trading experience in the world, Interactive Brokers software, systems, and other crucial business technology must be maintained, monitored and supported at all times with locations across the globe with vigilance, tenacity and precision. Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals unbound to one specific skill or discipline to achieve that goal. With bushido spirit, these operators develop tools, systems and solutions to ensure the correct function of the various systems encompassing Interactive Brokers' platform.

The operators gain experience and provide additional value working under the expert direction of senior trade, skill and industry experts to resolve complex issues with specific technology, hardware and software components.

Your Responsibilities:

• Monitor all aspects of the Interactive Brokers global brokerage system
• Analyze, address, escalate and resolve brokerage system operational issues
• Communicate with exchanges to configure, test, and implement new trading technologies
• Work with our developers to design new and improved existing brokerage processes
• Design and develop new monitoring and automation processes
• Act as the primary escalation point for any technical issues
• Strong English communication skills

Key Requirements

• A Bachelor's degree or apprenticeship in a technical discipline
• In-depth knowledge of computers, networks and technology in general
• The ability to analyze and solve problems promptly and accurately

 Recommended

• Prior Experience in a Technology Position
• Experience with Unix / Linux style command line interfaces
• Prior experience with scripting languages (e.g., Shell, Perl, Python)
• A keen desire to explore and learn new concepts, systems and technologies

#LI-RB1