Engineering Manager

1 Month ago • 5 Years + • Full Stack Development

Job Summary

Job Description

As an Engineering Manager at Helpshift, you'll lead a software development team, focusing on platform stability, scalability, and resilience. Responsibilities include managing product delivery for key clients, collaborating with various teams (product, design, engineering), improving performance and efficiency, mentoring junior developers, and planning project execution. You'll evaluate software solutions, oversee deployments and integrations, advocate for team members, and contribute to talent development and hiring. The ideal candidate possesses strong leadership, communication, and technical skills, with experience in Java, Clojure, Python, or JavaScript, and familiarity with technologies like Elasticsearch, Kafka, and Redis.
Must have:
  • 5+ years software development experience
  • 3+ years team management experience
  • Mentoring junior developers
  • Strong communication & leadership skills
  • Experience with Java, Clojure, Python, or JavaScript
  • Knowledge of Elasticsearch, Kafka, Redis
Good to have:
  • Managing 10+ engineers
  • Experience with MongoDB, Redis, Elasticsearch, Kafka, or Postgresql at scale
  • Functional programming (Clojure) experience
  • Process documentation & performance metric monitoring
Perks:
  • Hybrid setup
  • Worker's insurance
  • Paid Time Offs

Job Details

Description

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our custom development and professional services team and collaborating with multiple teams to deliver solutions to our clients.


Keywords Studios continues to build world leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.


People that work at Keywords are passionate, talented, committed, and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70+ studios around the world or working together virtually.

About the role:

  • Evaluate software solutions and system performance, as well as supervising the software development team.
  • Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
  • Manage the development, deployment, and integration of software solutions.
  • Responsible for managing product delivery for a select group of key customers, closely collaborating with the customer, product, design, and engineering teams.
  • Strive to improve performance, efficiency and sustainability of product.
  • Advocate on behalf of team members
  • Demonstrate patience and use effective explanations when mentoring junior software developers.
  • Plan and execute strategies for completing projects on time.
  • Determine the need for training and talent development.
  • Hire team members and contractors.
  • Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
  • Collaborate with other team leaders and departments.

Requirements

  • Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
  • 5+ years of experience in software development.
  • 3+ years experience in team management.
  • Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
  • Leadership, team building, and mentoring skills
  • Exceptional interpersonal and communication skills.
  • In-depth knowledge of at least one programming languages such as Java, Clojure, Python or JavaScript.
  • Production experience of Elasticsearch, Kafka, Redis
  • Ability to keep up with software industry trends and innovation.

  • Nice to have:
  • Have experience in managing 10+ engineers
  • Proficiency in documenting processes and monitoring performance metrics.
  • Knowledge of functional programming is a plus. (We use Clojure)
  • Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.

Benefits

Closing:

  • Hybrid setup
  • Worker's insurance
  • Paid Time Offs
  • Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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