Director, Partner Program Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Overview

Salesforce is seeking an inspiring and accomplished Director of Partner Program Management and Support to lead a high-performing team dedicated to optimizing Partner operations. The ideal candidate thrives in a fast-paced, innovative environment, excels at creating structure out of ambiguity, and builds strong relationships across diverse teams.

In today’s rapidly evolving AI-driven landscape, this role is pivotal in leveraging Salesforce technologies to streamline processes and ensure it is seamless for Partners to do business with us. The Partner ecosystem includes a mix of top-tier strategic partners: Consulting Partners, Independent Software Vendors (ISVs), Digital Agencies, Resellers, and Managed Service Providers (MSPs).

As a key leader, you will drive operational excellence, lead cross-functional initiatives, and reduce operational debt, creating scalable frameworks for the future. Your work will range from highly strategic initiatives to operational process improvements, always with a focus on delivering actionable insights to executives and enhancing the Partner experience.

We are looking for a dynamic leader who inspires innovation, translates vision into actionable strategies, and fosters an environment where employees thrive by leveraging their unique strengths and passions.

Your Impact

• Provide strategic leadership and accountability for all Partner Program operations, including Consulting Partners, ISVs, and MSPs.

• Collaborate with the Program Strategy team to design, launch, and support innovative initiatives that elevate the Partner Program.

• Continuously evolve and optimize Partner Program lifecycle and support processes to ensure scalability and efficiency.

• Oversee annual global program policies and Partner compliance renewals, ensuring alignment with Salesforce’s strategic goals.

• Collaborate with GBS Partner Outsourcing to deliver world-class Partner Program support and services.

• Lead global initiatives with a focus on empowering regional execution teams to deliver impactful results.

• Drive operational business reviews, presenting key insights and actionable recommendations to senior leadership.

• Analyze program support case data to uncover actionable insights and transform them into opportunities for enhanced Partner experiences.

Minimum Requirements

Leadership Excellence:

• 12+ years of experience leading Partner Programs, business operations, channel sales, or program management, with a focus on strategy and execution.

• Proven ability to lead, mentor, and inspire high-performing teams across geographically dispersed regions.

Domain Expertise:

• Deep understanding of Partner Program design, policy definition, and governance, with demonstrated expertise in scaling operations.

• Experience driving cross-functional business process and system improvements, with a focus on strategic change management and operational efficiency.

Strategic Mindset:

• Ability to think holistically and translate long-term vision into tactical, executable plans.

• Demonstrated success in delivering scalable B2B program operations while driving continuous process optimization.

Operational Mastery:

• Extensive experience with CRM and PRM platforms, with a focus on how they support and enhance Partner operations.

• Strong analytical skills with the ability to synthesize complex data into actionable insights that drive measurable improvements.

Communication & Collaboration:

• Exceptional communication, presentation, and facilitation skills, with the ability to influence and align cross-functional stakeholders.

• Demonstrated ability to collaborate effectively across diverse teams to solve complex business challenges.

Results-Driven:

• A proactive self-starter who thrives in ambiguity and identifies high-impact opportunities.

• Courageous and confident in challenging the status quo while driving timely execution of initiatives.

Education:

• Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $174,800 to $253,600.

For Illinois based roles, the base salary hiring range for this position is $174,800 to $253,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.