Customer Success Manager

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Salesforce Inc. seeks Customer Success Manager in Austin, TX:

Job Duties: Help advance integration maturity by providing guidance around common design patterns, governance, shared infrastructure, technical leadership, and other best practices. Collaborate with different stakeholders, helping them establish their Center for Enablement (C4E), including the identification of MuleSoft experts and helping to create knowledge, code repositories and reusable components. Partner with the technology leadership and architecture teams to define how MuleSoft's platform will integrate across all the enterprise's lines of business and products. Serve as a trusted advisor to interested groups by helping them understand where MuleSoft is not a good fit and where other technologies may be better aligned with their objectives. Review the business and technical objectives of the various groups and recommend where and how the Anypoint platform can be used to further those objectives. Collaborate with the customers architectural governance team to define recommended best practices about using MuleSoft as part of overall platform strategy. Help put several teams on a path to production using MuleSoft within their platform. Educate the customers teams about MuleSoft's API led approach and help them implement that approach into their overall architectures. Document concrete examples of API reuse within and across diverse groups. Establish working relationships with all project teams and embed in each team architectural and design processes. Present the approach and success stories within customers following our API-led, C4E, and OBD methodologies. Ensure that all partners working for the customer are educated and aligned to the points above. Help customers achieve their business goals and outcomes on the Salesforce platform and coordinate the completion of the Signature Success catalog of services as required for the customer. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. Follow infrastructure incidents that impact customers, supervise the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions. Advocate for customers during the triage and resolution of high severity cases to help resolve these issues. Telecommuting is an option.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Technology, Biotechnology, Engineering Technology, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Technology, Biotechnology, Engineering Technology, or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in a related field.

Special Skill Requirements: (1) Writing use cases and design documents; (2) Coding and unit testing; (3) WSDL; (4) UML; (5) SOA design patterns; (6) Eclipse; (7) XQuery; (8) JAVA and J2EE; (9) SOAP; (10) Python.

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-1165. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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