Delivery Advisor
Job Summary
Job Description
The Tesla Delivery Advisor is responsible for providing an exceptional ownership experience to new Tesla customers. This involves welcoming customers, managing pre-delivery and registration processes, preparing vehicles and documents (including loan and registration paperwork), conducting new owner orientations, and ensuring successful delivery appointments. The role requires close collaboration with Sales and Operations teams, meticulous attention to detail, strong communication skills, and proficiency with CRM systems. Delivery Advisors also contribute to process improvements, stay updated on industry trends, and demonstrate expertise in Tesla products and services. The position demands excellent customer service, organizational skills, and the ability to work in a fast-paced environment, including evenings, weekends, and holidays.
Must have:
- Excellent customer service
- Strong communication skills
- Proficient with CRM systems
- Attention to detail
- Organizational skills
- Teamwork
- Problem-solving
Perks:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP)
- Employee Vehicle Purchase Program
- Model 3 Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts
- Employee Referral Program
6 skills required
Job Details
What to ExpectWhat You’ll Bring
The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.
What You’ll Do- Welcome customers to the Tesla family by making their journey to ownership a delightful experience
- Regularly update the CRM system to ensure accurate and timely delivery information is available to management
- Coordinate with Sales and Operations teams to process pre-delivery, registration and delivery documents completely and accurately.
- Manage all prerequisites of the vehicle registration process for customer.
- Prepare customer loan and registration documents and collaborate with other employees/partners to ensure successful delivery appointments
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
- Support the Sales Manager in delivery center operations, task completion and ensuring superior customer service
- Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
- Keep up with industry trends and best practices
- Comfortable working in a fast-paced environment
- Proven ability to work well with others in a team
- Self-starter who is goal-oriented and highly motivated
- Excellent communication skills and attention to detail
- Consistent record of customer service excellence
- Enthusiastic and passionate about the changes in the personal transportation industry
- Strong organization and time management skills
- Perform additional responsibilities as assigned to meet business needs
- Proficient with Microsoft Office Suite and CRM tools
- Ability to work evenings, weekends, and holidays
- Ability to work across multiple systems
- Bachelor's degree or equivalent combination of education and experience
- Valid driver’s license, 2-year minimum driving record required with a clean driving history
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Singapore is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Model 3 Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.
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