Customer Operations Associate
Job Summary
Job Description
- Customer Service
- Process Improvement
- Salesforce CRM
- Writing Proficiency
- Mentorship Coaching
- SOP Development
- Compliance Expertise
- Customer Experience
- Competitive Compensation
- Career Advancement
3 skills required
Job Details
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.
Our Growth team in Toronto is currently looking for a Customer Operations Associate to join the team.
Key responsibilities will include:
- Follow internal procedures, guidelines and policies especially around use of language as it relates to our Sweeps Model.
- Maintain the Account Management Team Knowledge Base, ensuring process and compliance related documentation is up to date.
- Thoroughly digest and assess all product changes, releases, and compliance/business model language changes, in order to make the necessary adaptations to related processes.
- Collaborate with the Account Management staff and Customer Operations Manager to identify their needs and customer experience gaps and seek to solve them from an operational perspective. Ensure these needs and gaps are followed up on and closed out.
- Make suggestions and improvements to processes and procedures as required
What you will bring to the role:
- 2+ years demonstrated success in handling operational needs at large-scale customer service operations.
- Demonstrated experience in mentorship, coaching or/and development.
- Writing proficiency - Ability to write documents, presentations and SOPs.
- Salesforce or comparable CRM experience.
About VGW
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.
As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.
At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.
Why VGW?
At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.
We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.
But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.
It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.
If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.
Find out more at www.vgw.co
VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.
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About The Company
Pioneering the online social gaming experience.
We are a fast-growing technology company and creator of market-leading online social games.
Our business is innovative and is setting new standards in the online social games market. Our success comes from hiring amazing people who are challenging the status quo by testing, pioneering and pushing the boundaries.
For over a decade, VGW has developed popular games that provide our many players entertainment with a thrill.
We understand the importance of providing games and content that capture our customers’ imagination while building a reputation of trust and security, working alongside the biggest marketing and payment partners across the globe.
VGW exists to provide our players with the ultimate entertainment experience.
To ensure we maintain a safe and respectful online community, we have developed house rules for our LinkedIn page: https://www.vgw.co/social-media-policy/
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