Customer Experience Specialist, Delivery

1 Week ago • All levels • Administrative

Job Summary

Job Description

The Customer Experience Specialist, Delivery in Tilburg, Netherlands, serves as the primary point of contact for new Tesla customers picking up their vehicles. Responsibilities include checking in customers, verifying documents, handling trade-in vehicles, maintaining the customer lounge, processing merchandise sales, uploading documentation, and managing the central mailbox. The ideal candidate possesses a valid Dutch driver's license, excellent customer service skills, and fluency in English and Dutch. This role requires strong organizational skills, the ability to prioritize tasks, and resilience under pressure. The position is full-time and involves a diverse range of administrative and customer-facing tasks.
Must have:
  • Valid Dutch driver's license
  • Excellent customer service skills
  • Fluency in English & Dutch
  • Strong organizational skills
  • Prioritization and multitasking abilities

Job Details

What to Expect
As a Receptionist, you are the first face of our Tesla Delivery hub in Tilburg. With your customer-oriented and professional demeanor, you provide new customers who will pick up there new car a warm welcome. You are the first point of contact for all new customers. You will be entrusted with a diverse range of tasks, and it is important that you are resilient under stress and skilled at prioritizing. Performing versatile administrative tasks. Your goal is to assist every person in the most appropriate manner.
What You’ll Do
  • Checking in customers
  • Verifying documents
  • Handling trade-in cars
  • Ensuring the customer lounge always looks good
  • Merchandise sales
  • Uploading documentation correctly
  • Maintaining the central mailbox
What You’ll Bring
  • Valid drivers license in Netherlands
  • Customer facing experience
  • Fluency in English & Dutch

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