Community Program Manager - Customer Support
Job Summary
Job Description
- 3+ years peer-to-peer support or related experience
- Effective presentation & facilitation skills
- Experience establishing credibility with stakeholders
- Community, social media, analytics, and content management knowledge
- Cross-functional and independent work experience
- Operational knowledge of community platform tools
- Enterprise B2B experience
- Customer service experience
- Khoros Community platform experience
- bonus
- equity
- benefits
1 skill required
Job Details
- Manage, oversee, and expand community forums projects, strategies, and tactics that create a cohesive community identity and cultivate high-quality user engagement
- Execute the engagement strategy to include, but not limited to, virtual member events, discussion forums, ad-hoc community-related projects, etc.
- Collect, analyze, and share community-related data with relevant stakeholders, including tracking, quantifying, and communicating campaign results
- Work hand-in-hand with the stakeholders, and community inbound engagement specialists to drive desired outcomes
- Develop and improve on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.
- 3+ years experience in a peer to peer support community role or related experience
- Effective presentation and facilitation skills
- Experience establishing credibility on the subject matter with key customer stakeholders at all levels
- Familiar with Community, social media culture, analytics, and content management
- Experienced in engaging, consulting, and making recommendations to stakeholders
- Validated understanding of customer support principles
- Experience working cross-functionally and independently
- Operational-level knowledge of community platform tools
- Enterprise B2B experience
- Customer service experience
- Khoros Community platform experience
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About The Company
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
We want to give people the power to build community and bring the world closer together. To do that, we ask that you help create a safe and respectful online space. These community values encourage constructive conversations on this page:
• Start with an open mind. Whether you agree or disagree, engage with empathy.
• Comments violating our Community Standards will be removed or hidden. So please treat everybody with respect.
• Keep it constructive. Use your interactions here to learn about and grow your understanding of others.
• Our moderators are here to uphold these guidelines for the benefit of everyone, every day.
• If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community).
For a full listing of our jobs, visit https://www.metacareers.com
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