Community Manager

Job Title:

Community Manager - Raven Software

Requisition ID:

R024738

Job Description:

Primary Objective:

Support Raven Software, and associated work/titles, to the world and represent studio culture and philosophies within the company.

Your Mission:

The Community Manager is primarily responsible for supporting the community engagement plans, including monitoring conversations online, in forums and social channels and support the creation of community-facing content and subsequent internal reporting.

The Community Manager should have a thorough understanding of video game genres and platforms, including fluency with games-as-a-service practices and production/business models. The Associate Community Manager is a creative and passionate gamer, comfortable with online communities and social media, with excellent communication skills, an understanding of data analytics and the ability to thrive in a highly dynamic environment.

This role is anticipated to be a hybrid work position, and the home studio for this role is Madison, WI.

Responsibilities:

• Collaborate on defining and helping to execute the community engagement strategy within Raven Software and as part of Call of Duty Studio Communications
• Contribute to content strategy and Studio Communications, including monitoring conversation and engagement on community channels
• Support product communications needs, as applicable such as blogs, patch notes, social copy, etc.
• Manage content calendars/milestones, delivering content to cross-functional teams, and communicating with teams across Activision/Call of Duty franchise studios
• Establish feedback processes with  developers, providing regular/meaningful reporting on community sentiment, concerns, and suggestions
• Analyze and report on content and program performance data to drive continuous improvement and optimization
• Overall ability to adapt to a spectrum of different projects assigned to you by the Communications & Community Manager

Minimum Requirements:

• 3+ years of experience in a community-oriented role, supporting AAA, live services games
• Excellent written and verbal communication skills and the ability to create quality documentation for various audiences
• Strong understanding of social media  landscape, including  platform analytics, mechanics, and trends. Experience using platforms  X, Instagram, Reddit,  Threads, YouTube and more.
• Strong organizational skills and an independent, self-motivated work style
• Solid working knowledge and familiarity of Call of Duty catalog
• Proficiency with MS Office (Word, Excel, and PowerPoint)

Extra Points:

• Advanced degrees in communication, marketing, or related field
• Video production/publishing, graphic design, and/or content creation experience
• Project management training and experience
• Experience working with influencers
• Proficiency with Sprinklr, Confluence, and/or JIRA
• Existing strong personal network within Raven’s communities

Your Platform

Founded in 1990, Raven Software is the developer of numerous award-winning games including Hexen, Star Wars Jedi Knight II: Jedi Outcast, Marvel: Ultimate Alliance and most recently, a major contributor to the blockbuster Call of Duty® franchise. We’re based in Middleton, Wisconsin, a suburb of Madison, annually ranked on numerous lists as one of the top places to live and work.

We have a unique vision for our industry. One that has and continues to inspire us. We bring no egos. We focus on what is best for the game. We hire stunning peers. We own our own mistakes. We treat each other with respect. After nearly 30 years, Raven Software is still thriving. We developed a team who cares about one another, our games and our players. As we enter the next exciting chapter of our story, we are growing. Our team is creative, highly intelligent, well-led and equipped to face this exciting future. If you want to work with a world-class team, on exciting new projects, then apply today! We look forward to hearing from you.

Raven Software is wholly owned by Activision. To learn more about our studio, please visit us at , on Facebook at , and @RavenSoftware on Twitter.

Our World

At Activision, we strive to create the most iconic brands in gaming and entertainment. We’re driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty®, Crash Bandicoot™, Tony Hawk’s™ Pro Skater™, and Guitar Hero®. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our “press start” is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.

We’re not just looking back at our decades-long legacy; we’re forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization. 

We’re in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater — this could be your opportunity to level up. 

Ready to Activate Your Future? 

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. 

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to . General employment questions cannot be accepted or processed here. Thank you for your interest. 

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!  Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.  You can learn more by visiting .

In the U.S., the standard base pay range for this role is $23.85 - $44.12 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.