Account Manager

Company Intro

EveryMatrix is a leading B2B SaaS provider of iGaming software, content, and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, with over EUR 100m in annual revenues and 900+ employees in offices across ten countries in Europe, Asia, and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company.

We're looking for a bright, enthusiastic and highly motivated Account Manager to join the MoneyMatrix Account Management team in our Malta office, in Sliema!

You will be part of the Account Management team, your main responsibility being to build and maintain long-term relationships with MoneyMatrix’s clients. As part of the client-facing team, you will be expected to gain an understanding of clients’ payment expectations and to be able to produce solutions for operational and commercial challenges that come up. In this role, you will work closely with our Sales team and Technical Specialists, as well as our other Account Managers.

Responsabilities:

• Upsell and cross-sell new vendors and features towards existing customers.
• Prioritize and develop customer product/service requests.
• Deliver training to the customers on product functionalities and new features.
• Build long-term strategic cooperation with customers.
• Review customers’ portfolio and traffic to improve the services they have
• Solve customer needs in a proactive manner and search for development opportunities
• Attending industry events across Europe could be occasionally necessary.
• Coordinate with different departments to make sure customer expectations are met
• Permanently improve your knowledge about the Payments Industry and MoneyMatrix product.

Requirements:

• Minimum 2 years’ experience within account management inside e-commerce or payments is desirable
• Bachelor’s degree in Marketing, Economics or related fields is nice to have
• General knowledge about payments, the online industry, marketing, affiliates, customer service, payments, content, and development
• Excellent English written and oral communication skills
• Result-oriented and creative thinking
• Ability to multitask, working on own initiative whilst being part of a fun team
• Thrive in a social environment and know how to create positive and long-term relationships
• Attention to details.

Work Life Balance:

• 40% work from home, over any 3-month period (can work one month per quarter abroad)
• Extra leave days added depending on seniority inside the company - 43 days including public holidays by year 5 of employment
• 10 sick leave days per year with no doctor’s certificate requirement (excluding legal medical leave)
• 21 weeks of maternity leave
• 4 weeks of paternity leave
• Upon return to work soon after having child, 100% work for home for one year for mothers; 13 weeks for fathers.

Benefits and Office Perks:

• Daily catered lunch or monthly lunch allowance
• Private Medical insurance
• Gym Membership
• Access to online learning platforms Udemy for Business and O’Reilly and budget for external training
• Parking at the office & many office perks (e.g. massage at work)
• Frequent office events and team building activities in different locations
• A great office space with own pool on the roof