Virtual Assistant Lead

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role Purpose

Reporting directly to an Exec Support Manager the role will comprise of a core set of responsibilities in addition to the current Assistant role. 

The main purpose of this role is to support the Exec Support Manager to deliver and improve upon the quality of secretarial and workplace services to meet the dynamically changing needs of the business and aspirations of our people. 

Daily running of an Exec Support team (team sizes can vary based on locations and structures). Day to day point of contact for team queries or issues working with the Exec Support Manager to ensure continuous improvement, team development and a consistent team approach across the UK. 

Requirements

● Exercises confidentiality and discretion at all times. 

● A true team player who is willing to work hard to build strong and productive 

relationships at all levels within the Business Unit, Line of Service and wider firm. 

● Maintain a good knowledge of the LoS and BU to facilitate effective resource planning. 

● Ability to identify potential risks and escalate as appropriate. 

● Staying connected and keeping the W&SS Manager aware of potential issues in the wider business. 

Responsibilities

Absence and Resource Cover 

Acting as the point of contact for absence i.e. holiday requests, reporting sickness, medical appointments, emergencies etc. To have a flexible/sensitive common sense approach to staff and workload co-ordination. Ensuring appropriate short term allocation and office cover is in place and team holiday calendars are updated. Communicating with the W&SS Manager to agree return to work discussions, checking on wellbeing and appropriate escalation to W&SS Manager. 

Ensuring resource concerns and/or exceptional circumstances are flagged to the W&SS Manager. 

Understanding and working with the W&SS Manager on maternity leave/long term absence to ensure the agreed contacts and processes are followed to support the individual and the business. 

Making recommendations for allocation changes to the W&SS Manager. Being confident and able to have conversations with stakeholders and PA’s about any allocation changes which affect 

them/the wider team.

Recruitment & New Joiners

Must be RIC trained to undertake interviews and testing where required. Working with the wider team to ensure success of PA induction following day one and taking responsibility to continue the training plan and continuous development. 

Meetings & Communication

Taking the lead to chair meetings and keeping up the momentum towards achieving the Business Unit and firm’s goals. To have the ability to communicate well within a team environment and to stakeholders, actively sharing information and knowledge, promoting and embracing change. Reporting key highlights/issues back to the W&SS Manager. 

Training & Development

Knowing the team's goals and requirements and being a technical enabler at the forefront of finding efficiencies to deliver business goals. Sound knowledge of current systems demonstrating the ability to develop yourself and the team's skills with future technology and systems changes as they materialise.

 

Objective/Goal Setting Support

Attend goal setting meetings with the PA's and the W&SS Manager. Support the PA's with being prepared for the meeting by offering thought through and connected suggestions. 

Performance Review Support 

Mid Year Review Meetings

Attend mid year review meetings with the PA’s and the W&SS Manager, providing follow up summaries to ensure all actions are shared and aspirations and agility are discussed and documented. 

End of Year Review Meetings

Supporting the W&SS Manager by being the point of contact for the team ensuring they are adequately prepared for their EOY conversation. Ensuring you have brought efficiency for smooth running review meetings.

To sit in on the team's reviews with the W&SS Manager and being able to provide (where required) sole support reviews. Providing written summaries of the review meeting to support the W&SS Manager to be moderation ready. Further support to your W&SS Manager to agree involvement with stakeholder management where required. 

Ad-Hoc Administrative Support

Escalating any unresolved issues or concerns to the W&SS Manager. Participation in One Firm and W&SS initiatives. 

Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date

December 6, 2024