Used Car Sales Advisor

1 Day ago • All levels • Business Development • Undisclosed

About the job

3 skills required for this role

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communication

organisational-skills

performance-analysis

Job Description

As a Used Car Sales Advisor at Tesla in The Hague, you'll be a key player in guiding customers through the process of owning a Tesla. This role demands product expertise, passion for Tesla's mission, and exceptional communication skills. Responsibilities include understanding customer needs, educating them on Tesla vehicles and their benefits (including cost analysis and environmental impact), guiding them through the sales process (financing, trade-ins, delivery), and exceeding customer expectations. You'll need to be proficient in sales administration, work collaboratively with the team, and meet sales targets while adhering to Tesla's processes. Fluency in Dutch and English is essential, along with a valid driver's license.

Must have:

Product expertise on Tesla vehicles
Excellent communication & rapport building
Ability to explain complex topics simply
Meeting sales targets & performance metrics
Fluent Dutch & English, Valid Driver's License

What to Expect

As a Used Vehicle Sales Advisor, you will play a critical role in helping customers on their journey to ownership of a Tesla vehicle. You will be a product expert who is passionate about Tesla's mission and can communicate the benefits of owning a Tesla to potential customers. You will work with customers to understand their needs, educate them about Tesla vehicles, and guide them through the sales process to ensure they make an informed decision.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

Be a product expert on Tesla vehicles and technologies, and stay up to date with the latest developments and trends
Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
Provide detailed and transparent information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
Provide an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
Meet or exceed sales targets and performance metrics
Work collaboratively with other members of the Tesla team to ensure a seamless customer experience

What You’ll Do

Operate with a flexible mindset to support sales and delivery needs across the team
Ensure that customer details and all actions are accurately tracked and updated in our internal systems
Execute on and share best practices with and across your Tesla location
Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
Manage any additional duties to support wider business requirements

What You’ll Bring

Passion for Tesla's mission and products, and a desire to share this with others
Excellent communication skills and the ability to build rapport with customers
The ability to explain complex topics to customers in simple terms
Focus on educating and understanding customers' needs
Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Speaks fluent Dutch and English
Valid driving license

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