Technical Support Engineer at Raw group in Málaga, Andalusia, Spain

Job Description

RAW is looking for a Platform Support Engineer to join the start of an amazing adventure and be a part of molding one of the most exciting new studios to appear in years.

As a Platform Support Engineer, your main responsibility will be to act as the single point of contact during software-related incidents affecting our platform, communicating both with internal and external stakeholders. Being a highly motivated team player will also be absolutely essential within this role as well as being eager to learn new things and new technologies.

Responsibilities

Provide technical service support internally and to our partners
Respond to general questions and troubleshoot tickets in a timely manner
Support via a service management tool, telephone, email, or any other partner communication tool
Properly escalate unresolved issues to appropriate internal teams
Generate incident reports focusing on partner complaints and resolutions
Creates and maintains knowledge base articles, policies and procedures
Form a part of a specialist’s team, available 24/7 (including being available on “standby”)

Qualifications

Good experience in application support, 2nd line or incident management teams
Knowledge of SQL, PHP or Python
Hands-on experience with Linux environments
Excellent analytical, problem-solving, and decision-making skills
Ability to multitask and prioritization
Good communicator in both verbal and written English
Basic knowledge of systems monitoring, alerting and analytics using, ELK, Grafana, Prometheus, or similar is considered a plus.
ITIL v4 Foundation Certificate or similar would be considered a plus

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About us

RAW is a new studio with a conviction to create something that stands out in the sea of sameness. We develop innovative, easy-to-understand and highly entertaining slot games for the gaming industry. We were founded in March 2021, by well-known industry experts with strong investment backing.

At RAW iGaming, we believe in the fundamental principles of equality and diversity. We are committed to fostering an inclusive environment where everyone, regardless of gender, race, age, sexual orientation or beliefs, is respected and valued. This commitment is integral to our culture and drives our efforts to ensure equal opportunities and create a diverse and dynamic workforce.

About The Company

Raw group

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The saying is: you shouldn’t bring a knife to a gunfight. Implying that you should bring a gun. But why stop there? Bring a bazooka, a sniper rifle or, heck, a tank. With lasers. That can fly. It’s not cheating to choose a smarter tool. Something more effective and innovative. To survive as an operator in this highly competitive industry, you must dare to stand out in the sea of sameness. That’s why you need RAW.

RAW is an idea and philosophy of how and what you truly need to differentiate your player offer. Built from the raw, using one-part insane creativity and one-part commercial sanity. Always designed with simplicity in mind, making our games easy to understand and play. By combining familiar elements with drastically different elements, we let you revitalise, renew and reinforce your entertainment offer.

To get the edge you have to truly dare something new, something innovative, something that blows your players socks, shirts and hats off. That's why we deliver games that stand out. Let's talk.