Customer Support Representative

3 Months ago • 1 Years +

About the job

Summary_{By Outscal}

Customer Support Representative with 1+ years of experience, strong communication skills, and technical understanding of game troubleshooting.

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in our Istanbul Studio. In this role, you will provide crucial game support, troubleshooting technical challenges and enhancing player experiences across our gaming platforms. Working closely with our technical and development teams, your contributions will be vital to the smooth operation and ongoing success of our games. This role is a shift based role with work on weekends and evenings.

Responsibilities:

Assist customers with technical issues related to game installation, performance, and network challenges.
Provide timely and effective troubleshooting and problem resolution.
Address and manage player reports, including in-game issues and bug reporting.
Collaborate with the development team to relay and troubleshoot technical issues reported by players.
Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement.
Handle customer interactions across multiple channels, including email, chat, and social media.
Maintain a high level of customer satisfaction through professional and courteous interactions.
Document and update customer interactions and resolutions in the support ticket system.

Requirements

1+ years of experience in a customer facing role.
Excellent written and verbal communication skills in English.
Strong problem-solving skills and attention to detail.
Basic technical understanding related to game installation and performance troubleshooting.
Ability to work independently and collaboratively as part of a team.
Customer-focused attitude with a passion for helping others.
Additional languages are a plus.

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About The Company

Crytek

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Crytek is an independent videogame developer, publisher, and technology provider dedicated to pushing the boundaries of gaming with its cutting-edge 3D game development solution CRYENGINE. With headquarters in Frankfurt am Main (Germany) and studios in Kiev (Ukraine), and Istanbul (Turkey), Crytek has created multiple award-winning titles, including the original Far Cry, the Crysis series, Ryse: Son of Rome, Warface, The Climb, Robinson: The Journey and Hunt: Showdown. Crytek delivers fun and innovative gaming experiences for PC, consoles, and VR and continues to grow its reach in the games-as-a-service market. Every Crytek game is created with CRYENGINE, which can be used by anyone to create games.

For more information visit www.crytek.com - www.cryengine.com and www.huntshowdown.com