Service Manager
Job Summary
Job Description
Tesla seeks a Service Manager in Luxembourg to lead and inspire a team, deliver exceptional customer service, manage daily operations, and ensure the service center meets customer and employee needs. Responsibilities include team coaching and development, driving continuous improvement in service center metrics, financial accountability, and fostering a positive and productive work environment. The ideal candidate is a strong people leader with proven experience in a service-focused technical environment, possessing operational and strategic leadership skills and strong communication abilities. Fluency in English and French is required, with German or Dutch a plus.
Must have:
- Strong people leadership
- Service-focused technical experience
- Operational & strategic leadership
- Excellent communication (English & French)
- Financial accountability
- Customer experience focus
Good to have:
- Automotive industry experience
- German or Dutch language skills
- Change management experience
1 skill required
Job Details
What to ExpectWhat You’ll Bring
At Tesla, our Service Managers are the front-line leaders of our Service operation in Luxembourg.
In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees.
We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.
To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
What You’ll DoIn this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees.
We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.
To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
- Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
- Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
- Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
- Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.
- Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
- Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.
- Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.
- Support in the development of future solutions – ideate, share and develop future proof solutions to improve service
- A strong people leader, with proven background managing teams in a service-focused technical environment. You engage, energize, and promote an inclusive team environment.
- Knowledgeable – you have the ability and drive to quickly develop a good understanding of set processes and workflows. Automotive industry experience is a bonus.
- Operational and strategic in your leadership, while always remaining hands-on.
- Experienced within change management, with the proven ability to lead and engage people through and beyond change
- Ability to communicate effectively and respectfully. Fluent in English & French. Any other language such as German or Dutch is a plus.
- Required to hold a valid Driver’s license
- Eligible: to work in Luxembourg
- The position involves travel within the country
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