Senior Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

·       Impact: Your work will directly contribute to the success of our global operations.

·       Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

·       Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

·       Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees

Job Description:

1. Min 5 to 7 years of work experience in Analyse the disputes received (Basis Customer allocated) – Understand what the Customer dispute is for

2. Look up all upstream process to fetch data and understand the history of the said shipment

3. Analyse the case and decide on accepting/clarifying or rejecting the case

4. Reach out to relevant coordinators for more information if required

5. Process the amendment in core systems if we accept processing or reject per SOP

6. Communicate to customer / stakeholders via email / call as a required.

7. Record complete root cause on reason or dispute

Skills

• Good communication both verbal and written (Voice background is a plus)

• Customer Focus & Owning the customer End 2 End

• Understand Customer requirement and focus on customer outcome through positive outcomes / Root cause Fixes liaising with different internal stakeholders

• Attitude to go over and above defined job boundaries for customer resolution within policies and procedures

• Must have experience in Stakeholder Management both internal and external

• Experience in working on SAP / CRM systems is a plus

Problem Solving Skills

• Own the issue, E2E

• Detailed and result oriented

• Low tolerance to delays.

• Problem solving, analytical and data skills

• Data backed decision making

Communication

• Professional standard in grammar and thorough articulation.

• Good Comprehension & Written Communication

• Good Communication Skills

• Ability to use positive language

Process Understanding

• Ability to understand end to end processes.

• Adherence to process and SOPs

• Attention to details, complete & error free documentation

• Adapt to change in process (SOP) / Systems

• Ability to understand end to end processes

Stakeholder Mgmt.

• Language capabilities to cater to specific countries (Can have)

• Experience in direct Stakeholder interactions (Global internal and external) preferred.

Perpetual night shift – NAM (6pm to 3 am)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.