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Onboarding Senior Specialist

Jakarta, Indonesia (On-site)

Onboarding Senior Specialist

2 Months ago • 3 Years + • Operations

About the job

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Job Description

About The Role

The Onboarding Senior Specialist is responsible for overseeing the day-to-day operations of the merchant onboarding process, ensuring that new merchants are seamlessly integrated into the company’s systems while complying with all KYC/KYB regulations. This role involves supervising a team of onboarding & activation agents, managing the execution of onboarding activities, and ensuring that all merchant profiles are verified in line with regulatory standards. The Onboarding Senior Specialist works closely with the Onboarding Lead and Compliance teams to align onboarding practices with business goals and compliance requirements.

What You Will Do

Oversee the end-to-end merchant onboarding process, ensuring efficiency and accuracy
Coordinate with internal teams to gather and verify required information and documentation
Ensure KYC/KYB compliance is integrated into the onboarding workflow
Supervise and develop a team of onboarding & activation agents
Identify and implement improvements in onboarding and KYC/KYB processes
Enhance the merchant onboarding experience by addressing issues and gathering feedback
Ensure compliance with AML, CTF, and other relevant regulations
Maintain accurate records and prepare reports on onboarding and KYC/KYB operations.

What You Will Need

Bachelor’s degree in Business, Finance, Law, or a related field; relevant certifications are a plus
Minimum of 3 years of experience in onboarding, KYC/KYB, or compliance roles, with some Senior Specialist or team lead experience preferred
Strong understanding of KYC/KYB regulations, AML laws, and merchant onboarding best practices
Excellent communication and interpersonal skills, with the ability to lead and motivate a team
Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment
Proficiency in onboarding and KYC/KYB software and tools, particularly Salesforce

About The Team

Our team is still relatively small, which means there is a lot of room for improvement and growth. This creates a dynamic and exciting environment, where every contribution can make a significant impact. Working with us offers the unique opportunity to help shape our processes and culture as we grow, making it an ideal setting for those who enjoy taking initiative and driving positive change

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About The Company

GoTo Group

244 Active Jobs

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.