Senior Product Manager, Conversational AI - Expansion & Innovation

Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and Nat Geo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer

(DTC) experience through strategic hard work and determination.

Job Summary:

Disney’s Direct-to-Consumer Viewer Experience organization is seeking a Senior Product Manager to lead expansion and innovation of our AI Virtual Assistants within the Self-Service Support Product team. In this role, you will own the strategy and roadmap to scale adoption of our Virtual Assistants and expand its presence across global markets and channels. You will also be responsible for continuously enhancing our Virtual Assistant products by identifying and integrating emerging technologies to deliver a best-in-class, AI-powered customer support experience. In collaboration with fellow product managers, you will ensure the Virtual Assistant drives self-service success and key business outcomes. If you are passionate about AI, customer experience, and scaling global products, we’d love to hear from you.

What You'll Do:

• Owns and executes the strategy, roadmap, and feature prioritization to drive customer adoption of the Virtual Assistant through global growth and channel expansion
• Research emerging AI technologies, conduct market analysis, and identify opportunities with internal and external partners to guide the long-term vision and strategy for Conversational AI
• Conduct A/B testing, user research studies, and market research to inform product strategy and optimize customer interactions
• Develop user stories and requirements, and author product artifacts to align scope and strategy across stakeholders
• Collaborate with cross-functional teams (engineering, design, analytics, WFO, localization, and product) to ideate on innovative solutions that address both user and business problems and deliver product enhancements
• Define, analyze and communicate key success metrics to leverage for roadmap development and prioritization

What You'll Need:

• Bachelor’s degree or equivalent practical experience
• 5+ years of product management experience with at least 3+ years focused on AI/ML- based products, Virtual Assistants, or Conversational AI
• Proven track record of delivering roadmaps and bringing AI products to global markets
• Strong understanding of data science principles and experience with the latest natural language processing (NLP) technologies, including Large Language Models (LLMs) in a B2C setting
• Excellent communication skills with technical and non-technical team members of various levels
• Experience with agile software development and scrum framework

Nice-To-Haves:

• Experience in customer support product or self-service solutions
• Experience with developing AI voice assistants
• Track record of running A/B tests and strong knowledge of experimentation best practices
• Strongly passionate about the opportunity to work for The Walt Disney Company

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal-opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.