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Scaled Delivery Manager, gTech Ads Solutions

Scaled Delivery Manager, gTech Ads Solutions

1 Hour ago • 10-13 Years • Operations

About the job

4 skills required for this role

Test your skills to join the top 1% applicants for this job

sql

budget-management

forecasting-budgeting

cross-functional

Job Description

The Scaled Delivery Manager at Google's gTech Ads Solutions will lead operations, manage vendor relationships, and optimize processes for delivering exceptional customer experiences. Responsibilities include vendor selection, resource management, budget control, and ensuring business continuity. The role requires collaboration with cross-functional teams across Google and strong analytical skills. This individual will be responsible for driving efficiency, meeting KPIs, maintaining infrastructure, and acting as a point of escalation for vendor disputes. The role involves managing a global team and working closely with Managed Service Partners, GOC, LCS, and GCS to support Google Ads customers at scale.

Must have:

Lead operations and vendor teams
Optimize processes and resources
Manage vendor selection and budget
Drive efficiency and meet KPIs
Collaborate with cross-functional stakeholders
5 years managing warehousing and supply chain
5 years managing third-party logistics
Bachelor's degree in related field

Good to have:

MBA or Master's degree
Six Sigma, COPC, or LEAN certification
3 years data analysis experience
3 years managing vendors and outsourced providers
Experience with SQL and analytics tools

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Minimum qualifications:

Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
5 years of experience managing warehousing and supply chain operations.
5 years of experience working, supervising, and managing third-party logistics relationships.

Preferred qualifications:

MBA or Master's degree.
Six Sigma, COPC, or LEAN certification (or other similar operations coursework).
3 years of experience analyzing data and generating business insights in order to guide business decisions.
3 years of experience in managing vendors and outsourced providers.
Experience using tech and analytics tools, with knowledge on SQL.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Scaled Delivery Manager will manage operations serving Google’s customers at scale. In this role, you will be responsible for working with the Managed Service Partner, GOC, LCS, and GCS. You will be a key member of a growing global team dedicated to Google’s customer success. You will also be managing vendor service providers to deliver performance seamlessly, meeting the metrics and ensuring business continuity.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities

Lead operations, inspire vendor teams, enable ecosystems of vendors/partner teams and support specialists to deliver exceptional customer experiences.
Optimize and maintain processes, ensuring comprehensive training and resources, enable processes like BCP, Agent quality, Compliance, Tools, SMEs, and training creation/delivery management.
Manage vendor selection, forecasting, resources, and budget, and support vendor partners by communicating and engaging with Google stakeholders and acting as a point of escalation in dispute management.
Drive impact through efficiency, reduced effort, positive interactions, deliver KPIs, maintain infrastructure, and secure budgets, collaborate with stakeholders, support vendors, and advocate for operational needs.
Collaborate with cross-functional stakeholders and manage multiple strategic relationships across global vendor management teams, Sourcing teams, Strategy and Operations, Tools and Automation, HR, Legal, and Finance.

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About The Company

Google

1686 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.