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Remote Contact Center Specialist - Bilingual Spanish/English

Mexico City, Mexico (Remote)

Remote Contact Center Specialist - Bilingual Spanish/English

15 Hours ago • All levels • Broadcast • Undisclosed

About the job

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Job Description

This role is a full-time, remote Contact Center Specialist position requiring bilingual proficiency in Spanish and English. Responsibilities include conducting various call types (using a dialer) to panelists, respondents, and customers across the US. These calls involve scheduling support, data collection, basic troubleshooting, action reminders, and inbound services. The goal is to engage homes and motivate responses. Strict guidelines, high productivity, performance, and quality requirements are in place. A multi-week paid training program with 100% attendance and assessment requirements is mandatory for employment. High-speed internet (80mbps download, 10mbps upload) and a dedicated workspace are essential.

Must have:

Bilingual (Spanish/English)
High-speed internet
Dedicated workspace
100% training attendance
High productivity & quality
Call center experience

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Purpose:

The Nielsen Contact Center Agent Level 1 role is a full time, flex position. In this role, you will conduct various basic call types (some using a dialer)to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has strict guidelines with high productivity, performance, and quality requirements.

This is a full time flex position. In order to work from home you must meet these requirements:

Able to connect to High Speed Internet in your primary residence with minimum speeds of 80mb (download and 10mb upload)
Able to connect directly to a router/modem with Ethernet cable
You must have a dedicated work space to conduct phone calls where others cannot hear/see personally identifiable information

Training Requirements:

New Hires are expected to attend a multi week paid training class. 100% Attendance in this class is required, and agents must pass the classroom assessments and certification in order to graduate training and continue employment.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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