Regional Operations Manager/Compliance Advocate, Trust and Safety

2 Weeks ago • 7 Years + • Data Analyst

About the job

Summary

The Regional Operations Manager/Compliance Advocate will design and implement integrations between business objectives and systems, conduct strategic analysis to optimize business performance, and manage projects with multiple stakeholders. This role requires leveraging Google's big data for analysis, problem-solving, and influencing business decisions. The candidate will work within Google's Trust & Safety team, focusing on identifying and addressing issues impacting the safety and integrity of Google products. Fluent communication in English and Portuguese is essential for interaction with local stakeholders. Experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields is required, along with strong problem-solving and communication skills.
Must have:
  • 7+ years experience in relevant fields
  • Fluent in English and Portuguese
  • Data analysis & problem-solving skills
  • Strategic planning & execution
  • Cross-functional team collaboration
  • Project management expertise
Good to have:
  • Experience crafting narratives & presenting to executives
  • Experience managing scaled programs
  • Knowledge of content moderation, DevOps, policy enforcement
  • Experience solving complex operational/policy problems
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Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
  • Ability to communicate in English and Portuguese fluently to interact with local stakeholders.

Preferred qualifications:

  • Experience in crafting compelling narratives intended to influence internal and external stakeholders, as well as presenting to senior executives in the organization.
  • Experience running a scaled program serving thousands of developers/customers while managing relevant Key Performance Indicators.
  • Experience/knowledge in data analysis, complex problem solving, scaled operations, and efficient execution.
  • Knowledge of content moderation, DevOps, policy enforcement, customer support or policy creation.
  • Proven ability to solve complex operational or policy problems, working closely with various cross-functional teams.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

  • Design and implement integrations between business objectives and business systems, including designing and building strategies that support these business systems.
  • Conduct strategic analysis, optimize business performance, and deliver within relevant product areas. This includes analyzing data, identifying trends, and developing solutions that improve business performance.
  • Manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.
  • Use Google’s big data to conduct data-oriented analysis, architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends.
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About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

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