Professional Services Scrum Master

2 Days ago • All levels

About the job

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Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

We are seeking seek an experienced Agile Scrum Master to join our dynamic Professional Services team. Based in Germany, you will work fully customer-facing as a dedicated Scrum Master and facilitate and coordinate Agile Scrum processes, ensuring the teams can work collaboratively and efficiently to deliver high-quality solutions for our customers.

Key Accountabilities

Facilitate and coordinate Agile Scrum processes in our PS delivery projects.
Guide and coach the project teams on Agile Scrum principles and practices.
Ensure the PS delivery teams work together with the customer collaboratively and efficiently to deliver high-quality solutions in fully agile project environments.
Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
Contribute to the refinement of the Rackspace Professional Services methodology.
Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.
Ability to travel as required.

Your tasks

Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, and sprint retrospective.
Identify and troubleshoot obstacles that are hindering the progress.
Promote continuous improvement through retrospectives and feedback sessions.
Communicate project status, risks and issues to stakeholders.
Track KPIs and help teams deliver high-quality solutions on time.
Ensure the delivery teams follow the Scrum framework and adhere to Agile principles.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.