Player Engagement Solutions Support Associate

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

Our Solutions Support Associate provides logistical, administrative, and operational support to the Player Engagement (PE) Solutions Team. In this role, you will be responsible for ensuring the creation and maintenance of records and tools to enhance team efficiency. By streamlining data collection and setup processes for reporting, you will help reduce time spent on manual tasks, enabling the PE Solutions Team to focus on strategic initiatives. 

If you’d like to play a critical role in supporting our team’s operational needs and drive its overall efficiency, apply now!

What are we looking for? Our Solutions Solutions Support Associate has a knack for the following skills:

Business

• Maintains the company database/s (Salesforce) of prospects, proposals, operations and client/partner contacts
• Reviews proposals, contracts and operations documents so they meet compliance standards and client specifications, making sure their final form and presentation is in accordance with the company business standards
• Ensures information relevant to the Player Engagement process is available and shared efficiently & effectively within the company 

Leadership

• Responds to and manages routine and non-routine inquiries from internal team, prospects and clients, including events, calls and visits related to all Player Engagement lines of business. 
• Reviews proposals, contracts, and operations documents for compliance and administration, in collaboration with the business unit and sales support. 

Analytics

• Analyzes the internal client database and ensures compliance by collecting and organizing data, tracking key metrics, maintaining accurate records
• Provides clear insights and recommendations to support compliance efforts and keep stakeholders informed about internal client status and data integrity

Communication

• Has strong verbal and written communication skills to respond to client inquiries and share information efficiently across the organization.  
• Familiarity with tools and platforms (MS Office, Sharepoint, Salesforce, Hubspot) that facilitate coordination among sales teams, operations teams and partner organizations for effective document management. 

You'd be a great fit for this role if you have:

• Experience in administration and reporting line of work 
• Relevant knowledge in using Salesforce, Google Suite, MS Office and reporting tools such as but not limited to Data Studio, PowerBI and project management tools 
• Minimum of 2 years’ experience in customer service/sales/marketing or related field is an advantage 
• 4- year Course, BS Marketing, or related course is preferred 
• Accuracy and thoroughness when managing databases, reviewing and summarizing different documentation
• Adaptability to changing circumstances and priorities, handling multiple tasks effectively while maintaining a high level of quality
• Capability to work with tight deadlines
• Proactive approach in analyzing data, identifying trends, and drawing meaningful insights to inform decision-making

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

• We propose an employment contract. 
• We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween, Open Day for our friends & family and KeywordsCon - our very first video games convention! We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊

That would be it from us - now we are waiting for your move!

#imaginemore

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Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote