Player Engagement Solutions Data Optimization Specialist

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

Our Solutions Data Optimization Specialist will play a key role in enhancing and maintaining internal systems to support the automation and reporting of player engagement data. This position is responsible for customizing fields and workflows within systems, optimizing current setups, and collaborating closely with cross-functional teams to ensure that processes align with overall business goals and operational needs. 

If you are passionate about using data to optimize workflows and identifying opportunities for improvement, then hit the apply button!

What are we looking for? Our Solutions Data Optimization Specialist has a knack for the following skills:

Business

• Demonstrates accuracy in managing Salesforce fields, workflows, and automation features to streamline processes
• Ensures automation processes run smoothly and efficiently by regularly updating and maintaining client database fields and workflows
• Analyzes the current database setup and provides thoughtful suggestions for enhancements to optimize performance and user experience
• Works effectively with team members and relevant stakeholders to ensure alignment and integration of processes

Leadership

• Takes initiative to identify issues and opportunities for improvement within the Salesforce setup, driving driving continuous improvement with conviction
• Demonstrates a strong sense of ownership over initiatives, confidently sharing feedback and suggestions for continuous improvement

Analytics

• Demonstrates thoroughness in managing Salesforce updates and reports, ensuring accuracy and reliability in all tasks
• Designs and customizes reports and dashboards to meet specific business needs and ensure timely access to data
• Analyzes existing tools configurations and identifies areas for improvement to enhance system efficiency
• Proposes actionable solutions and improvements for the current tool setup

Communication

• Clearly articulates ideas and feedback to team members and stakeholders, fostering open dialogue and collaboration
• Builds strong work relationships and contributes positively to team dynamics and project success
• Stays familiarized with tools and platforms that facilitate effective communication and collaboration with team members and stakeholders

You'd be a great fit for this role if you have:

• Bachelor’s degree in business administration, Information Technology, or a related field
• Experience in Salesforce management and automation processes to improve efficiency and user experience 
• Previous experience in custom reporting and process improvement 
• Strong sense of ownership and responsibility, taking initiative when needed
• Relevant knowledge using Salesforce, Google Suite, MS Office and reporting tools such as but not limited to Data Studio, Power Bi and project management tools 
• Relevant certifications in Salesforce (e.g., Salesforce Administrator or Salesforce Advanced Administrator) is an advantage
• Minimum of 2 years’ experience in customer service/sales/marketing or related field is an advantage 

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

• We propose an employment contract. 
• We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween, Open Day for our friends & family and KeywordsCon - our very first video games convention! We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊

That would be it from us - now we are waiting for your move!

#imaginemore

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Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote