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Platform Operations Manager

Texas, United States (Remote)

Platform Operations Manager

12 Hours ago • 5 Years + • Operations

About the job

Summary

The Platform Operations Manager will lead a team responsible for the operational excellence of multiple digital savings properties, including RetailMeNot.com and Offers.com. This role requires expertise in affiliate marketing, CMS systems, data analysis, and cross-functional collaboration. Responsibilities include developing and implementing operational processes, managing large datasets to track KPIs, working with Product and Engineering teams to improve platforms, and mentoring team members. The ideal candidate will possess strong communication and organizational skills, experience managing teams, and a deep understanding of the e-commerce landscape.

9 skills required for this role

Test your skills to join the top 1% applicants for this job

jira

seo

looker

tableau

maven

cross-functional-collaboration

affiliate-marketing

cross-functional

organisational-skills

Must have:

5+ years eCommerce/affiliate marketing experience
Expertise in affiliate networks & CMS
Data analysis & large dataset management
Cross-functional collaboration skills
Team management and mentorship
Process documentation & training creation

Good to have:

Experience with Tableau/Looker
JIRA ticket creation & management
Experience with offshore teams
Knowledge of SEO, SEM, and merchandising

Perks:

Company-sponsored insurance
Flexible PTO
Charitable giving programs
Family planning programs
Paid parental leave
401k match
ESPP
Wellness programs
Hybrid/remote work arrangements

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Description

Position at Ziff Davis Shopping

Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run the leading Cash Back, Reward and Coupon codes brand in the UK (Voucher Codes). We are currently looking for a Platform Operations Manager to add to our dynamic team.

About The Role:

Ziff Davis Shopping is looking for a Platform Operations Manager who will lead the Platform Operations team in running multiple digital savings properties, including RetailMeNot.com and Offers.com. We are seeking someone who is passionate about the online shopping space and knows how to create a phenomenal user experience to help our customers save. You will demonstrate impressive attention to detail, an aptitude to learn quickly and a strong desire to optimize systems and processes. You have a proven track record of working with cross functional teams and creating successful relationships with them. You also love teaching others how to succeed in an operational environment.

What You’ll Do - Responsibilities:

Operations Expertise:

Use your strong knowledge of affiliate marketing and affiliate networks to achieve operational goals
Write, edit, and oversee the creation of all process documentation for the Platform Ops team
Work easily and expertly within multiple CMSes and databases
Access and manage large data sets to communicate team KPIs, recommendations, successes and challenges to senior management
Provide operational input and direction as it pertains to overall company goals
Become the expert for all operations that pertain to merchandising and commerce platforms

Cross-functional Collaboration:

Work closely with Product and Engineering to develop and improve all commerce platforms
Communicate with Product, Partner, SEO, Campaigns and Engineering to make sure all operational needs are met, plus make operational recommendations as needed to appropriate stakeholders. Support operations and merchandising teams through demonstrated knowledge of all platforms and platform operations team responsibilities
Work with senior leadership to ensure that platform operations functional and technical needs are met as it pertains to company goals
Collaborate cross functionally with all business units to ensure that all sales and marketing initiatives are operationally solid

Team Management:

Recruit and hire Platform Operations team members
Create weekly, monthly, and quarterly goals for the Platform Operations team
Set achievable, yet challenging team goals to meet all performance initiatives
Create work schedules and job expectations that achieve company goals
Provide a supportive and positive working environment that allows team members to exceed goals.
Conduct regular one on ones with team

Who You Are - Preferred Qualifications:

Bachelor’s Degree from an accredited university
5+ years of experience in eCommerce, affiliate marketing or product operations
Experience developing training materials in order to train team members
Excellent verbal and written communication skills
Experience working with senior management
Demonstrated ability to use multiple CMSes and databases that support different websites
Experience setting up new workstreams for both internal and offshore teams
Superior organizational skills
Experience recruiting and hiring
Experience working with large datasets
Excellent spreadsheet skills - including functions and formulas
Strong knowledge of affiliate networks
Experience creating JIRA tickets that Engineers can easily follow and complete
A positive influence and natural mentor
Ability to work nights, weekends and holidays
Experience working with Sales, SEO, SEM and merchandising teams
Experience with Tableau and/or Looker
Proven ability to learn and execute simultaneously while managing multiple projects.

We Offer Great Benefits:

Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
Flexible Vacation / Paid Time Off
Charitable Giving Programs that include Paid Time off to volunteer and donation match
Family Planning Programs like MAVEN Fertility Concierge
Pregnancy and Paid Parental Leave (up to 16 weeks)
401K savings plan with employer match
Employee stock purchase program (ESPP)
Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
Hybrid, Remote and Flexible work arrangements
Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.

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