Mobile Service Dispatcher - Utrecht

2 Weeks ago • All levels • Administrative • Undisclosed

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Job Description

Tesla seeks a Mobile Service Dispatcher in Utrecht to coordinate vehicle repairs, manage customer interactions, and optimize technician routing. Responsibilities include handling warranty claims, troubleshooting technical issues remotely or on-site, scheduling appointments, communicating service updates to customers (via phone, email, text), and resolving customer concerns. The ideal candidate excels in customer service, possesses strong communication skills in English and Dutch, and can efficiently manage multiple priorities in a fast-paced environment. Evening, weekend, and holiday work may be required. A valid Dutch driver's license with a clean driving record (minimum 2 years) is mandatory.

Must have:

Excellent customer service skills
Strong communication (English & Dutch)
Technical aptitude & problem-solving
Organizational & time-management skills
Experience in a customer-facing role
Valid Dutch driver's license (2+ years)

Good to have:

Automotive/technical background
Knowledge of parts processes & warranties

What to Expect

Tesla is looking for a Mobile Service Dispatcher to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

To succeed at Tesla, you must be energetic, highly organised, and work smart as well as have a passion for the Tesla brand.

What You’ll Do

Coordinate repairs in accordance with new and used warranty guidelines and specifications
Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions
Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
Respond to roadside requests to coordinate the servicing of customer vehicles.
Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
Available to work on additional responsibilities as assigned to meet business needs

What You’ll Bring

Relevant experience in a customer facing role delivering excellent service, preferably from a technical/ automotive environment
Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer friendly language both written and verbally
Ability to effectively handle multiple priorities, organize workload, and meet deadlines
Strong verbal and written communication skills over phone, email, and SMS, in English and Dutch.
Ability to address and defuse difficult conversations and customer conflict
Thrive in a fast-paced environment with multiple priorities while maintaining attention to detail
Ability to work evening hours, weekends and holidays
Valid driver’s license in the Netherlands, 2-year minimum driving record required with a clean driving history

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