Manager / Sr Manager, Inside Account Management

• Responsible for the full employee life cycle in building and leading an effective and fully engaged, team (i.e. hiring, developing, coaching and offboarding talent), leveraging Progress practices, processes and tools; Train new and existing account managers to increase their productivity, operational efficiency  
• Achieve growth and hit revenue targets by successfully managing a team Account managers focused on retaining and expanding existing customers 
• Own recruiting, objectives setting, coaching and performance monitoring of the Inside Account Managers 
• Hold the team accountable to established revenue goals and ensure their attitude and approach is in line with Progress culture 

• Establish a strong understanding of the data and levers that drive our business, managing to these levers and maintaining a reliable monthly/quarterly forecast 
• Ensure scalable customer knowledge intimacy through complete account information in our CRM and knowledge transfer to key internal account stakeholders  
• Build and promote strong, long-lasting customer relationships  
• Identify emerging market shifts while being fully aware of new products and competition status  
• Laser focus on reducing churn, increased product usage.  
• Coordinate, balance, and prioritize multiple opportunities across a diverse product portfolio with varying ADSs.  
• Apply business curiosity to engage in conversations of discovery that yield successful Customer Account Rep, upsells, win-backs, cross-sells, and referrals  
• Partner with the sales, tech support, finance, and product teams to contribute to continual customer satisfaction  
• Build up our customer’s awareness and understanding of applicable product/solution attributes, elements, upgrades, add-ons, etc.  

• Experience in a Sales, Customer Service, or Account management position  
• Ability to manage multiple priorities and needs of a mid-sized team of customer account professionals. Ability to easily pivot and react to evolving organizational needs. Demonstrated skills in a mentoring or sales nurturing role.  
• A team player with strong analytical skills, meticulous attention to detail, highly organized and thorough  
• Understanding of the key metrics of driving operational excellence within a sales and/or customer service environment  
• Ability to work well under pressure, managing competing priorities and meeting deadlines.  
• Ability to create & assess sales opportunities in existing customer & prospective customer organizations.  
• Ability to understand and effectively communicate all product offerings to customers and prospects.  
• Excellent communication and people skills  
• Have focus on building an effective team and developing team members  
• Bachelor’s degree in a related educational field preferred
• Willing to work in US timezone [ 6:00 PM to 3:00 AM / 6 30 PM to 3 30 AM IST]

• 30 days of earned leaves plus an extra day off for your birthday, various other leaves like marriage leave, casual leave, maternity leave, paternity leave. 
• Premium Group medical Insurance for employees and 5 dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement 
• Interest subsidy on loans - either vehicle or personal loans

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!