LiveOps QA Manager - Monopoly GO!

Description

• Assess and build upon our existing LiveOps test framework, inline with project growth and the wider teams goals and objectives, always striving to better quality output
• Establish LiveOps communication and collaborations with client, server and the wider project, providing transparency and visibility to all
• Working with LiveOps Tooling, assess the needs of the QA team to help maximise efficiency and output
• Line manage LiveOps QA leadership, supporting their development and growth through IDPs, KPOs & 121’s
• Manage expectations of our 3rd party test vendor(s) within the LiveOps setting, challenging KPIs and identifying areas in need of improvement
• Play a leading role in the recruitment & onboarding of vacant LiveOps QA positions, as well as supporting wider QA team recruitment across the project where necessary
• Be able to provide an holistic quality overview of LiveOps and upcoming content at any given time, through relevant tracking and reporting
• Hold the team accountable for Release Train best practices, policing and supporting the gatekeeping of quality along the way and at each key milestone
• Assist and be hands-on within LiveOps and (where necessary) wider team test coverage, supporting the utmost confidence in release standards while remaining current with in-development features & LiveOps content
• Work closely with the roadmap team to support and proactively challenge for sufficient QA time based on your teams needs 
• Help standardise QA efforts across the LiveOps team, providing feedback and suggestions to better them where applicable
• Champion a ‘shift left’ attitude to help discover and resolve issues as early as possible, providing solutions to where this is not happening
• Attend LiveOps team ceremonies to remain current and knowledgeable on the work being undertaken, reviewing briefs & specs at the earliest opportunity and flagging early concerns or considerations
• Coordinate with other QA management, communicating new LiveOps content in development and how these may impact other teams work and / or focus
• Working with Customer Support, highlight known upcoming quality concerns within LiveOps, and understand our users live key struggles and concerns
• Generate and maintain a deep understanding of MonopolyGo and its mechanics, in order to assist in the carrying out of other duties
• Contribute toward & remain within the defined QA annual operating plan, highlighting observed resource struggles or identifying excessive headcount within the team 
• Be a champion with regards to the Scopely tenets for all to see

• A champion of a Culture of Quality
• Exceptional leadership and managerial skills with proven experience
• Strong verbal / written communication and an excellent attention to detail
• Strong time management, accountability and organisational skills
• An ability to negotiate and ensure you and your team's message is heard, all the while with a sound business understanding to ensure correct balance and needs are met
• Proactive, enthusiastic and self-motivated 
• Flexible to an agile setup with the ability to multitask, managing coverage for multiple high profile releases with strict deadlines
• A strong commercial awareness with an understanding of business priorities and goals
• Comfortable travelling on occasion to offshore hub locations
• Exceptional reporting capabilities
• Extensive knowledge of JIRA and / or similar bug tracking systems
• Mobile exposure and an understanding of Apple / Google submission protocol
• A sound understanding of the gaming industry and the typical end to end development lifecycle