IT Manager | Holiday Inn Express Mumbai Powai and Voco Mumbai Powai Hotel & Convention Centre.

Holiday Inn Express Mumbai Powai and Voco Mumbai Powai Hotel & Convention Centre, an exceptional dual-brand hospitality complex coming up in the vibrant Powai district of Mumbai. This complex would offer a combined room inventory of 294 Rooms with extensive MICE and convention offerings. Located just 8 kms away from Chhatrapati Shivaji Maharaj International Airport Mumbai and within proximity of IIM Mumbai Campus and famous Powai Lake.

HIEX Mumbai Powai features 160 rooms in a competitive market dominated by corporate and MICE segments. On the other hand, Voco Mumbai Powai, offers 134 stylish rooms, both complemented by comprehensive F&B & MICE options.

Guests at HIEX Mumbai Powai can enjoy meals at Fusion Restaurant and may use versatile event spaces which may cater upto 500 pax, while Voco Mumbai Powai offers a range of dining experiences from All Day Dining Restaurant of 96 Covers to the rooftop Skky Bar, alongside expansive banquet facilities including the boardroom and convention centre. Both the hotel would also offer other facilities like fitness centre, health clubs while Voco Mumbai Powai Hotel & Convention will have Spa with more than 5 treatment rooms cater to both relaxation and active pursuits.

What is expected from you?

As a part of management committee member you shall be responsible to drive success for both the Powai complex hotels - Holiday Inn Express Mumbai Powai and Voco Mumbai Powai Hotel & Convention Centre.

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn Express® & Voco family.

What is the job?

Managing the IT functioning of the hotel as Head of Department and liaise with the hotel management and IHG Corporate office for planning and implementation of IT services as per standards.

At Holiday Inn we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Your day to day

People

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance
• Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently
• Recommend or initiate any HR related actions where needed
• Direct the team on how decision-making impacts profits
• Drive a great working environment for teams to thrive – connect departments to create sense of one team
  
  

Responsible Business

• Implement and maintain acceptable accounting practices as required by company policy and procedures
• Ensure financial control procedures and systems are ethical and legal
• Participate in local recognised professional and industry organisations
• Manage hotel contracts (example: vendor leases and/or service contracts)
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
  
  

Financial

• Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial return
• Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads
• Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts
• Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings
• Manage accounts payable to balance cash flow and reputation with suppliers
• Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved
• Maximise cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances
  
  

Guest Experience

• Help guests - you’ll be happy to help if someone needs assistance with a request or complaint
• Ensure accounting practices, support the guest experience through payment options (e.g. credit card systems, room charges), inventory controls and financial dispute resolution
  
  

Accountabilities

• This is the top Accounting job in a large, luxury, or resort hotel. Typically supervises clerical accounting employees in a full range of functions such as Accounts Payable, Accounts Receivable, Credit/Collections, Purchasing, Audit, Payroll, and/or Accounting Operations
  
  

What We Need From You

• Diploma or Vocational Certificate in Computer Science or IT or related field
• 1 years’ related experience or with computer set-up and troubleshooting
• Working knowledge of networks and operating systems and databases
• Strong analytical and problem-solving skills
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
• Great communication skills
• A team player, proactive, responsible, hardworking and able to work under pressure
  
  

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
  
  

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What We Offer

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.