Responsibilities:

About Tencent

Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is "Value for Users, Tech for Good". We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Proactivity, Collaboration and Creativity.

We are rapidly expanding our international operations and are looking for top talent to propel us forward. Combining the results-oriented nature of a start-up with the resources of a profitable and leading Internet company, Tencent offers a unique opportunity for aspiring individuals to thrive.

• Manage and process immigration matters, including work visas, family-based applications and any other work-related visa applications.
• Ensure all documents are accurate and submitted in a timely manner to ensure a seamless process
• Act as the primary point of contact for both internal and external stakeholders, providing great customer service and offering guidance through the immigration process
• Stay abreast of current and upcoming immigration laws and policies, conducting frequent research and analysis on new rulings and regulations
• Build proper SOPs behind processes, governance and compliance to ensure we adhere to local laws and regulations
• Provide regular reporting analytics on annual case records, statistics and trends, highlighting any potential issues or hurdles for senior management to resolve

Requirements:

• Bachelor's degree in Human Resource Administration, Business Administration, or related fields;
• 1-3years' HR operations experience in an immigration role in a large multinational company supporting multiple countries
• Prior experience using HR systems (e.g Workday) and case management/ticketing tool, ServiceNow;
• Self-driven, conscientious, strong adaptability and fast learner;
• High Customer Service orientation, and strong problem-solving skills
• Detail-oriented and organized
• Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and HQ based teammates will be a huge plus