Field Engineer I

1 Week ago • 2-5 Years • Administrative

About the job

SummaryBy Outscal

Must have:
  • Understanding of Windows client-server architecture
  • SME level Windows server administration
  • An understanding of SQL-Server administration
  • Best practices approach to task design and execution
  • Windows networking experience
  • Cluster server and SAN experience
  • Competent interpersonal, oral, and written communication & presentation skills
  • Well developed negotiation, presentation, and conflict management skills
  • Ability to adapt quickly to changing work environments
  • Bachelor’s degree in Computer Science, Information Technology or a related field
  • Experience with casino environments
  • Tribal Gaming licenses
Good to have:
  • Technical certifications such as A+, N+, Microsoft or Cisco
Perks:
  • Robust benefits package
  • Global career opportunities
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The Field Engineer I, under general supervision, provides pre-sales, implementation, and post-sales support for Aristocrat gaming systems. Work with clients to provide troubleshooting and post installation support while complying with regulatory standards. Create after-action reports, monitor tribal changes, and maintain system setups for test labs. Work closely with compliance managers and gaming regulators. This role combines technical expertise with client-facing responsibilities, involving troubleshooting, system management, and working in a fast-paced, regulated industry. This role is primarily office-based with occasional exposure to casino environments, which may include noise and environmental conditions.

What You'll Do

  • Facilitates all Engineering communications with casinos.

  • Recommends and approves all software installs/upgrades at casinos utilizing the Customer Requirements process.

  • Demonstrates knowledge of industry.

  • Demonstrates an elevated level of troubleshooting abilities.

  • Executes project plans to completion within time and budget constraints.

  • Implements configuration, set up and implementation of gaming systems projects.

  • Provide post-implementation support.

  • Creates after-action reports for installations to capture lessons learned for future projects.

  • Participates and audits existing installations for compliance with standards and specifications.

  • Ability to work independently on customer facing tasks in a fast-changing technological environment.

  • Being aware of ongoing tribal changes, upgrades and modifications and reporting to all appropriate Aristocrat departments.

  • Consistent interactions with Aristocrat compliance managers and tribal gaming regulators to ensure compliance of all tribal requirements.

  • Responsible for establishing and maintaining all aspects of Aristocrat gaming systems that reside at tribal test labs and backend vendor test labs.

  • Travel up to 75% is anticipated.

What We're Looking For

  • Understanding of Windows client-server architecture, including networking.

  • SME level Windows server administration, knowledge, and skills.

  • An understanding of SQL-Server administration.

  • Best practices approach to task design and execution.

  • Windows networking experience: configuration and management.

  • Cluster server and SAN experience desirable.

  • Competent interpersonal, oral, and written communication & presentation skills.

  • Must have well developed negotiation, presentation, and conflict management skills.

  • Ability to adapt quickly to changing work environments.

  • Bachelor’s degree in Computer Science, Information Technology or a related field and 2 to 5 years of relevant work experience or equivalent combination of education, training and experience

  • 1-2 year’s experience in technical position.

  • Technical certifications are highly desirable such as A+, N+, Microsoft or Cisco.

  • Experience with casino environments desired.

  • Required to obtain Tribal Gaming licenses.

Physical Demands

  • Sitting/Standing/Walking: Approximately 50% of time is spent seated while working at a desk or in a meeting. Balance of time is spent standing or moving between work areas while performing other job duties.

  • Speak/Hear: Cultural and/or regional accepts are acceptable. Clear diction and acute hearing are necessary for effective communication with staff, co-workers, and clients.

  • Vision: Corrected vision close to 20/20 is necessary for automobile and other travel responsibilities associated with position.

  • Reading/Handling: Incumbent should be able to retrieve and work with appropriate reports, paperwork, tools, and supplies, as necessary.

Work Environment

Work and office area is primarily inside a climate-controlled environment. While performing duties onsite at customer locations, the employee may be exposed to a smoking environment with noise levels ranging from quiet to loud. The employee may also occasionally be exposed to adverse weather conditions. Working conditions will consist of moving and working around customers of casinos. Aristocrat has a tobacco free office environment.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 75%

Pay Range

$58,605 - $108,838 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

View Full Job Description
$58.6K - $108.8K/yr (Outscal est.)
$83.7K/yr avg.
Lawton, Oklahoma, United States

About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day.  


Come and join us – let’s play!


𝘗𝘭𝘦𝘢𝘴𝘦 𝘣𝘦 𝘢𝘭𝘦𝘳𝘵 𝘵𝘰 𝘴𝘤𝘢𝘮𝘴 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. 𝘈𝘯𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘢𝘵 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘰𝘳 𝘪𝘵𝘴 𝘴𝘶𝘣𝘴𝘪𝘥𝘪𝘢𝘳𝘪𝘦𝘴 𝘸𝘪𝘭𝘭 𝘤𝘰𝘮𝘦 𝘧𝘳𝘰𝘮 𝘢𝘯 @𝘢𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵.𝘤𝘰𝘮, @𝘣𝘪𝘨𝘧𝘪𝘴𝘩𝘨𝘢𝘮𝘦𝘴.𝘤𝘰𝘮, @𝘱𝘪𝘹𝘦𝘭𝘶𝘯𝘪𝘵𝘦𝘥.𝘤𝘰𝘮, 𝘰𝘳 @𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘮𝘢𝘥𝘯𝘦𝘴𝘴.𝘤𝘰𝘮 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴. 𝘍𝘳𝘰𝘮 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘵𝘪𝘮𝘦, 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘮𝘢𝘺 𝘶𝘴𝘦 𝘢𝘯 𝘦𝘹𝘵𝘦𝘳𝘯𝘢𝘭 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘳 𝘳𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘱𝘶𝘳𝘱𝘰𝘴𝘦𝘴, 𝘩𝘰𝘸𝘦𝘷𝘦𝘳 𝘵𝘩𝘦𝘺 𝘸𝘪𝘭𝘭 𝘯𝘦𝘷𝘦𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘢𝘯𝘺 𝘴𝘰𝘳𝘵.

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