FastTrack Architect - Public Sector

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Do you want to be a key leader in Microsoft’s fastest growing business and drive industry transformation to modern cloud technologies that make up the Microsoft 365 suite? If so, the FastTrack team has an exciting opportunity for candidates like you.

Microsoft 365 focuses on its productivity cloud strategy and enabling secure remote work for its customers and we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. Come explore diversity at Microsoft!

The FastTrack team is looking for FastTrack Architect (FTA) that specialize in helping enterprise customers deploy the Microsoft 365 suite aligned by three Modern Work solution areas: (1) Secure Remote Work to improve productivity (2) Security and Compliance and (3) Modern Management. In partnership with the Microsoft field sales and services teams (Sales team, Account team, Customer Success Team, Services Team), this role helps customers transform their business and IT environments through adoption and usage of Microsoft 365.

This role is flexible with 25% travel to client site required.

Minimum/required qualifications.

• Technical knowledge of the Microsoft 365 suite (Intermediate level across suite, Expert level on at least one workload (e.g., management or security).
• Expertise & ability to explain technical scenarios and business cases supported by Microsoft 365, product roadmap, key solutions and technical architectures.
• Experience working with local and federal government.
• Customer facing and account management skills including the ability to rapidly establish and maintain personal and organizational credibility with Customers and Partners through deep delivery knowledge and effective communications.
• 10 years technical consulting, IT administration, support, project management, customer success management, or related work
• OR bachelor’s degree or higher AND 6 year(s) technical consulting, Information Technology (IT) administration, support, project management, customer success management, or related work.

This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or preferred qualifications

• Proven track record delivering on team revenue or usage targets.
• Experience in dealing with Senior technical and business leaders to ensure customer success.
• Microsoft 365 Planning and Deployment Experience with Enterprise customers.
• 4 year(s) experience with relevant technologies (e.g., cloud, infrastructure, Microsoft Platform.
• 6 year(s) project management experience.
• 4 year(s) relationship management or customer success experience.
• PROSCI Certification
• Project Management Professional Certification• Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
• Expertise on Non-Microsoft competitive technologies as well as Microsoft 365 deployment and products.
• Professional experience as a senior technical resource with regular customer interactions.

• Engage and develop deep relationships with select Microsoft enterprise customers to ensure they get the full value of their Microsoft 365 investment.
• Provide technical deployment guidance and best practices, design their migration and upgrade plans, overcome hesitancy, and gain commitment from the customer to move forward with those plans.
• Serve as the chief coordinator, demonstrating both technical and project governance capabilities.
• Identify customer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment, engaging with customer business and technical leaders, coordinating with the customer account teams, and delivering briefings on relevant technical solutions and strategies.
• Translate Modern Work technical vision, roadmap, key solutions, and technical architectures into growth drivers.