Director, Salesforce Administration

5 Days ago • 12 Years + • Administrative

About the job

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salesforce

organisational

cross-functional

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Job Description

Ziff Davis seeks a Director, Salesforce Administration to lead their Salesforce teams, overseeing multiple Salesforce orgs. This hands-on role requires managing internal and external developers/admins, defining the Salesforce vision and roadmap, and implementing solutions. Responsibilities include managing Service Cloud and Sales Cloud environments, consulting on architectural approaches, leading integrations and administration, conducting business/functional analysis and project management, developing custom solutions (reports, dashboards, etc.), leading projects (Lightning, CPQ), managing data migration and cleansing, training users, maintaining system metrics, collaborating across departments, and working with vendors/auditors. The ideal candidate possesses extensive Salesforce experience (Sales Cloud, Service Cloud, CPQ, Communities), strong technical skills, and leadership capabilities.

Must have:

12+ years IT experience, 6+ years leading Salesforce projects
Salesforce development (Sales, Service, CPQ, Communities)
Salesforce architecture and force.com platform expertise
Apex, Visualforce, Lightning framework knowledge
API integration experience, data migration & cleansing
Team leadership and stakeholder communication skills

Perks:

Potential bonus
Health insurance
401K

Description

Position at Ziff Davis

Ziff Davis is looking for a highly qualified, highly motivated Director Salesforce Administration.

This role will be part of the Enterprise Applications group and will lead the teams supporting multiple Salesforce Orgs within Ziff Davis. Working closely with Sales, Marketing, Customer Service and Finance teams, you will be responsible for defining the vision and roadmap for salesforce. This is a hands-on leadership role where you will be responsible for implementing solutions and leading collaboration with different business units. The ideal candidate will be a leader with a great track record of large complex Salesforce projects. This position is fully remote and flexible on location.

Job Duties:

Manage current Service Cloud and Sales Cloud environments while assisting with the vision and standards for new Salesforce.com solutions
Manage a team of internal and external Salesforce developers and admins
Consult on architectural approach with product and development teams
Act as a lead for all Salesforce integrations and Salesforce administration
Responsible for business and functional analysis, project management and risk analysis
Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow
Lead new projects like Salesforce Lightning and CPQ rollout
Lead data migration and data cleansing initiatives in Salesforce
Assist with the training of new and existing users
Maintain system metrics to track trends in usage and data integrity
Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations
Assist in the design & implementation of APIs and web-based interfaces
Lead in developing and supporting integrations with other enterprise systems
Develop training materials and train users on Salesforce functionality
Work closely with business and outside vendors to provide the support for Ziff Davis’ business teams
Work closely with internal and external auditors to meet audit requirements

Qualifications:

Over 12 years of experience in the IT industry with a minimum of 6 years as a salesforce lead and architect supporting over 500 users at an enterprise level
8+ years hands-on experience in Salesforce development including Sales Cloud, Service Cloud, CPQ and Communities
Excellent knowledge of the overall Salesforce landscape, Architecture and force.com platform, across Service, Sales, Community, Marketing, Analytics clouds
Strong knowledge of Visual force and Apex fundamentals
Strong knowledge of Lightning framework and developer console
Experienced in Salesforce API integration
Strong experience with writing Apex Triggers, Dataloader and custom code
Experience working with business and technology leaders to solve complex business and systems problems
Experience leading teams
Excellent technical and communication skills to interface directly with stakeholders to design and deliver complex solutions
Excellent written and verbal communication skills
Strong organizational and interpersonal skills
Ability to Multi-task and lead multiple projects
Strong troubleshooting skills