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Delivery Operations Manager (m/f/d) - Germany

Berlin, Germany (On-site)

Delivery Operations Manager (m/f/d) - Germany

1 Hour ago • All levels • Operations

About the job

4 skills required for this role

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communication

cross-functional-collaboration

innovation

cross-functional

Job Description

The Delivery Operations Manager at Tesla is a key leadership role responsible for end-to-end operational excellence in the German market. Responsibilities encompass designing and leading operations from order placement to vehicle delivery, analyzing and improving processes (logistics, registration, fleet management, finance), building cross-functional collaboration, championing team development, and ensuring exceptional customer experiences. The role requires strategic thinking, operational expertise, and strong leadership skills to drive growth and meet evolving demands. This includes minimizing vehicle dwell time, optimizing vehicle and customer readiness, and driving efficient pre-delivery activities. The manager will partner with the Market Leader to define and implement optimal operational strategies.

Must have:

Strong leadership in operations
Proven track record of exceeding targets
Excellent analytical and problem-solving skills
Experience in change management
Fluent in English and German
Valid Driver's License

Perks:

Competitive salary and benefits
Tesla stock options or cash award
Corporate benefits program
30 days vacation
13th-month salary
Company pension plan option
Deutschlandticket subsidy
Career development and training

What to Expect

Our Delivery Operations Manager is a critical member of the leadership team and serve as a beacon of operational excellence in the market. They act as brand ambassador, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

What we offer:

Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training programs, and further education (e.g., high-voltage training, management courses)
Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the heart of everything we do
Innovative Projects and Technologies: You'll have the chance to work on groundbreaking projects and technologies shaping the future of the automotive industry and sustainable energy
Benefits and Additional Perks: Expect a competitive salary and benefits package, which includes Tesla stock options or a cash award, access to our corporate benefits program, 30 days of vacation, a 13th-month salary, as well as the option for a company pension plan and a subsidy for the Deutschlandticket
Engaged Team and Positive Work Environment: Join a dedicated and motivated team with great team spirit and outstanding collaboration. Be part of a team contributing to a sustainable future and renewable energy

What You’ll Do

Design, lead & drive operational excellence: You are the expert and leader of the end-to-end operations and systems for the entire market, from order placed to car delivered. You regularly review country KPIs, following trends and collaborating with management to secure continuous success
Analyse, develop & improve: We look to you to analyse, develop and improve processes related to logistics, vehicle registration, fleet management, finance/collections, vehicle delivery, and all other required documentation and operational processes in your market
Build cross-functional collaboration: You will build strong relationships with key stakeholders within Sales, Delivery and Service operations to capitalize on growth opportunities
Champion your team: We trust you to lead, build, and develop our brilliant Operations team You recognize potential and are committed to continuously growing your people. And you always act with safety in mind
Inspire first-class customer experiences: Design operations in your market that will; minimize vehicle dwell and yield loss, drive speed of execution of pre-delivery activities, optimize vehicle and customer readiness, and deliver excellent customer experience
Strategize: Partnering with the Market Leader you will define the optimal operational strategy that will enable growth in the market. You develop and drive strategic decisions for the Operations organisation with the aim to meet both current and future demands

What You’ll Bring

You are a strong people leader, experienced within operations and with proven track record of meeting and exceeding targets and goals. You engage, energize, and promote an inclusive team environment
Knowledgeable and analytical: You have the ability and drive to quickly develop a good understanding of processes and workflow. Your analytical skills give you the ability to convert findings into practice
You are operational and strategic in your leadership, while always remaining hands-on
On time: You have a strong ability to prioritize, manage multiple projects and deliver on business critical deadlines
You are experienced within change management, with the proven ability to lead and engage people through and beyond change
You have the ability to communicate effectively and respectfully in English and in German
You hold a valid Driver’s License

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