Customer Success Partner

Your responsibilities:

• Ensure internal alignment on customer’s goals and marketing strategies. Partner with cross functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers

• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship

• As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed

• Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.

• Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers

• Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders

• Timely contract renewals & contract management

What we are looking for:

• A minimum of 3 years of experience in similar roles. Knowledge of reefer logistics is a plus.

• Advanced English proficiency is preferred.

• Account management execution

• Commercial knowledge

• Excellent communication skills

• Building customer relations

• Stakeholder management

• High-level product understanding including how it solves different customer pains

#LI-KV1

#LI-Hybrid