Customer Quality Engineer - China Automotive

About Marvell

Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. 

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. 

Your Team, Your Impact

The new candidate will be part of the Quality and Reliability organization, supporting the Customer and Product Quality group.

As a Customer Quality Engineer (CQE), you are the voice of the customer for quality and reliability. You will be the key customer-facing contact to manage customers’ quality requirements and developing customer relationships. You are accountable for the customers' product quality and reliability; identifying plans and driving action to bring Marvell to the number one supplier quality ranking position. You will be responsible for reaching out to the customers to actively assess their needs and drive the best in class standards within Marvell.

What You Can Expect

• Provide customer quality engineering support for China automotive customers
• Be the customer quality champion and voice of the customer within Marvell; ensuring customer requirements are understood and met
• Assess reliability risk, develop and execute to Qualification plans and resolve quality issues
• Lead cross-functional teams to achieve best in class quality position with customers
• Host regular customer engagement activities and proactively share quality health assessment of customer products
• Lead cross functional problem-solving activities (8D) with intent to improve response (TAT) to customers as well as buffer internal organizations from customer involvement
• Drive customer-related quality communications, both reactive and proactive to closure including internal communication to the executive team
• Lead customer quality improvement programs/projects required for customer metrics improvement (quality rank, scorecards via quarterly business reviews)
• Acknowledge and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed timely of progress
• Be the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs)
• Ensure customer requirements are integrated into Marvell’s Quality Management System (QMS) and reflected in processes, procedures and standards

What We're Looking For

•  Bachelors of Science degree from a leading university in electrical engineering, quality, or related technical discipline
• 10+ years of experience in a quality, or product, or customer facing engineering role
• 7+ years of experience in regional or key account customer quality
• 5+ years of experience with China automotive Tier 1s and Tier 0s
• Background in semiconductor manufacturing/assembly or product/test
• Experience with PPAP process
• Demonstrated experience with customer crisis management desired
• Excellent written and oral communication skills
• Proficient with MS Office & data analysis tools
• China customer quality engineering functions with automotive focus
• Represent the voice of your customer base within Marvell
• Manage customer requests including communication and follow-up to ensure compliance within Marvell
• Ensure customer specific requirements are documented and followed
• Coordinate customer visits and audits
• Track and ensure closure for all open customer actions
• Manage customer feedback/ppm/scorecard tracking
• Manage or coordinate customer communication for customer FA status and 8D reports
• Act as technical customer interface for all quality related questions/inquiries
• Coordinate quarterly quality reviews with key customers

Additional Compensation and Benefit Elements

With competitive compensation and great benefits, you will enjoy our workstyle within an environment of shared collaboration, transparency, and inclusivity. We’re dedicated to giving our people the tools and resources they need to succeed in doing work that matters, and to grow and develop with us. For additional information on what it’s like to work at Marvell, visit our Careers page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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