Customer Development Representative

Description

It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Customer Development Representative to join our Customer Development team, reporting to the senior manager of Customer Development - India. In this role, you will work closely with Sales, Order Management, Legal, Finance, Technical Support, Channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will manage quotes globally to meet or exceed targets for maintenance and subscription renewals. You will also manage numerous customer contacts at different stages of the customer lifecycle and work as a trusted partner, allowing customers to meet their business objectives with our products.     

You are the ideal candidate if you are a creative, energetic, and self-driven professional. You enjoy helping SaaS customers meet their business objectives, and you are results-driven.        

What you'll do: 

• Analyze data collected during account reviews and meetings to create practical proposals and ensure customer satisfaction
• Manage the timely generation of renewal quotes, validation, audits, and all other aspects of maintenance and subscription renewals
• Facilitate relationships with clients, encouraging adoption and retention of Infoblox products and aligning with customer goals to enhance organizational efficiency
• Partner with internal teams such as Customer Support, IT, and Order Management for any data correction or error fixes
• Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
• Collaborate with the Sales Account team to support accounts, identifying opportunities for improving Infoblox services across functions and developing upsell and cross-sell opportunities
• Assess customer needs, goals, and challenges, tailoring solutions to align with customer objectives
• Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account team to identify areas for expansion, upsell, and refresh
• Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
• Strive for a minimum in-quarter renewal rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive renewal bookings without extensive field engagement

What you'll bring:  

• Minimum two years of experience in customer service industry supporting U.S./U.K. customers
• Excellent verbal and written communication skills
• Expert working knowledge of the service business
• Experience working with both internal and external customers in a multi-tier channel environment
• Proficiency with Microsoft office suite, especially on Excel
• Excellent organizational and time management skills
• Self-motivated team player with fresh and innovative ideas
• Bachelor's degree preferred

What success looks like:         

After six months, you will… 

• Be familiar with the Infoblox Product Suite
• Have built relationships internally by creating communication channels with departments, teams, or groups
• Identify and relay customer requests that align with the company's vision

After about a year, you will... 

• Collect and analyze customer data to optimize the customer's experience
• Increase customer loyalty and reduce churn
• Aggregate the underlying issues of the product/service, the desires of the customer, and the long-term vision of the company
• Demonstrate excellent territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with Account teams and partners 

We’ve got you covered:        

Our holistic benefits  package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values  daily—we believe in transparency, curiosity, respect, and, above all, having fun while delighting our customers.        

Why Infoblox?       

We’ve created a culture that embraces diversity, equity, and inclusion  and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you can grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team.