CRM Executive

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo, where you are invited to be your authentic YOU-MO!

Company Overview:

Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm. Nowadays, we're on the hunt for a CRM Executive to join our team!

Position Overview:

As a CRM Executive you will execute our global and localised campaigns for Casino, Live Casino and Sports products. Your focus will be on working on the monthly CRM calendar, making sure the campaigns are launched on time. You will coordinate with other central and local teams to ensure the campaigns are accurate and high quality. You will also help to analyse and improve our campaigns and processes.

Responsibilities:

• Execute Casino, Live Casino and Sports CRM campaigns using all communication channels including web pages, email, SMS and push notification.

• Ensure all campaigns and customer communications are executed according to campaign schedules, following brand guidelines and compliance.

• Ensure all campaigns are launched on time.

• Coordinate with Creative, Compliance, Content, Casino, Sports and Market Teams to deliver high quality campaigns.

• Ensure promotions page on site is up to date with correct information.

• Create basic campaign reports and monitor results to actively help to optimize and improve campaigns based on findings.

• Liaise with Customer Support Team to answer customer questions about campaigns and solve campaign incidences.

KPIs:

• Campaign execution on time.

• Campaigns executed accurately following the monthly CRM plan.

Requirements:

• Minimum of 1 year of experience in the same or similar position

• Understanding of Casino, Live Casino and Sports campaigns

• Proficient in English both written and spoken

• Minimum 1 year of experience in iGaming

• A high level of personal ownership and proactivity

• Teamwork approach, able to openly share and discuss information, and various opinions

• Highly developed time management and organizational skills

• A strong attention to detail

• Finnish, Swedish, Norwegian and/or Spanish languages skills are an advantage

• Able to work in the busy and constantly changing environment of iGaming CRM

The Perks:
Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy:

• Private health insurance
  
• Wellness incentives, including a fitness allowance and mental well-being services
  
• Flexible national holidays: public holidays mean more time off, choose how and when to enjoy them!
  
• 2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely
  
• Gourmet lunches and healthy snacks prepared by our in-house chef
  
• Variety of discounts from local vendors
  
• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
  
• A range of training courses, known as Casumo College, for continuous learning and growth
  
• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.

BELIEVE

Belief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.

CARE

Care is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.