Community Manager, OKX Portugal

3 Months ago • All levels • Community Management

Job Summary

Job Description

OKX is seeking a Community Manager to manage local operations, grow the community, and drive engagement. Must-haves: customer support experience, social media expertise, strong communication in English and Portuguese, and a deep understanding of cryptocurrency/blockchain.

Must have:

Customer Support
Social Media
Communication Skills
Crypto Knowledge

Good to have:

Cross-cultural Teams
Crypto Exchange
Blockchain Passion
Crypto Payments

Perks:

Competitive Compensation
L&D Programs

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required for this role

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Job Details

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

What You’ll Be Doing

Responsibilities will include moderating forums, chat groups, and social platforms, organizing online events, collaborating with internal teams, sourcing KOL leads, and providing valuable market insights. If you have a passion for community engagement and the crypto landscape, we invite you to explore this exciting opportunity with us!

Manage local OKX community operations.
Grow the local online and offline OKX community by building a new user conversion strategy.
Drive interactions in the local OKX forums, instant messaging platforms, and chat groups with the community to increase positive engagement.
Collaborate with internal departments to establish campaign objectives, complete tasks, and identify and solve problems.
Explore new community-friendly platforms and groups to facilitate the expansion of OKX's local user base and influence.
Organize online events, assist in offline meet-ups, and conduct product and service surveys.
Provide user feedback and market insights.
Suggesting new ways to promote company offerings to the community and to reach measurable value.
Support KOL leads sourcing.
Support OKX products' educational content creation.

What We Look For In You

Relevant experience in customer support
Previous experience with key social media channels (Twitter, Telegram, Discord)
Exceptional communication skills in English and Portuguese
Strong understanding of cryptocurrency/blockchain related terminologies and trends and have a liking for crypto cultures
Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible