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Collections (Mumbai) - Junior Manager

Maharashtra, India (On-site)

Collections (Mumbai) - Junior Manager

1 Month ago • 1 Years + • Finance • Undisclosed

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Job Description

As a Junior Manager in Collections at Paytm, you'll be responsible for achieving collection targets for assigned branches and products. This involves liaising between creditors and consumers, monitoring accounts for overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. You'll ensure adherence to legal guidelines for collection agencies and in-house collectors, monitor for fraudulent practices, and maintain a strong focus on achieving targets while adhering to the company's code of conduct. The role requires strong communication, negotiation, and leadership skills, along with a proven track record of success and a growth mindset.

Must have:

Achieve collection targets
Meet product collection targets
Ensure legal guideline compliance
Monitor for fraudulent activities
Excellent communication skills
Strong negotiation skills

Good to have:

Experience with collection agencies
Knowledge of relevant laws and regulations

About Us:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role: Collection Team Lead will be responsible for collection targets of the assigned branches. They will be required to meet the target of assigned product. Follow the legal guidelines for collection agencies & in-house collections.

Expectations/ Requirements:

1. To achieve collection targets of the Respective Branch assigned.

2. Meeting the Target on the product assigned for Collections.

3. Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.

4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines provided by the law in force.

5. Ensure adherence to the Code of Conduct.

6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Superpowers/ Skills that will help you succeed in this role:

1. More than 1 year of relevant experience in Collections role

2. Excellent Communication Skills

3. Negotiations skills - strong bias for driving results in a High performance environment

4. Strong Relationship and Leadership skills

5. Working Knowledge of Computers

6. Growth Mindset

7. Demonstrated success and achievement orientation.

7. Willingness to experiment and improve continuously

Education: graduate in any specialization

Why join us:

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360-degree feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

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